Staff Engineer - AI-Driven IVR & Self-Service

GEICO; California (MD); Hybrid; USD 115,000 - 230,000; Full time

Job summary

GEICO is seeking a Staff Engineer to design, develop, and deploy large-scale distributed AI applications spanning voice IVR and chat channels. You will build multi-agent systems enabling collaborative decision-making to automate customer interactions.

You will collaborate with engineering, product, and data science teams to translate business requirements into scalable AI/ML solutions, ensuring system reliability, scalability, and performance through best practices.

Qualifications

• Six-plus years of software development experience in Python or Java.
• Experience designing and deploying AI/ML models in production.
• Strong software engineering background for large-scale distributed systems in cloud environments.

Responsibilities

• Design, develop, and deploy large-scale distributed AI applications across multiple channels (voice, IVR, chat).
• Build and optimize multi-agent systems for intelligent automation and improved customer experience.
• Collaborate with cross-functional teams to translate requirements into scalable AI/ML solutions.
• Ensure reliability, scalability, and performance through architecture, testing, and monitoring.

Skills

AI/ML frameworks

Python

Java

C++

Distributed systems

Cloud platforms

Microservices

REST APIs

PowerShell

Azure

AWS

Docker

Kubernetes

Education

Bachelor’s degree in CS or related field

Tools

Docker

Kubernetes

Job description

GEICO is seeking a Staff Engineer to design, develop, and deploy large-scale distributed AI applications spanning voice IVR and chat channels. You will build multi-agent systems enabling collaborative decision-making to automate customer interactions.

You will collaborate with engineering, product, and data science teams to translate business requirements into scalable AI/ML solutions, ensuring system reliability, scalability, and performance through best practices.