Senior AI Experience Platform Lead

ServiceNow; California (MO); Hybrid; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow is seeking a Senior Engineering Manager to lead the AI Experience Framework (AIUX) team. You will guide full-stack engineers building AI-first, modular web components and ensure scalable, high-quality experiences across the platform.

You will partner with product and platform teams, drive roadmap execution, and mentor engineers while shaping framework-level APIs and performance optimizations for large-scale deployments.

Qualifications

• 10+ years of software engineering leadership experience.
• Strong JavaScript and OO language skills (Java, C++, C#).
• Experience with modern UI frameworks and web components.

Responsibilities

• Lead a team of full-stack engineers for the AI Experience Framework (AIUX).
• Collaborate with product and platform teams to deliver AI-first experiences.
• Oversee planning, delivery, and daily activities of the development team.
• Guide architecture decisions across request path, API surface, and components.
• Mentor engineers and manage staffing and performance.

Skills

10+ years experience

JavaScript

Java (or OO language)

UI frameworks (Lit)

AI integration

team leadership

Node.js

server-side rendering

architecture decisions

Tools

Kubernetes

Grafana

Prometheus

Lit

Angular/React/Vue

Job description

ServiceNow is seeking a Senior Engineering Manager to lead the AI Experience Framework (AIUX) team. You will guide full-stack engineers building AI-first, modular web components and ensure scalable, high-quality experiences across the platform.

You will partner with product and platform teams, drive roadmap execution, and mentor engineers while shaping framework-level APIs and performance optimizations for large-scale deployments.