Senior AI Experience Platform Lead

ServiceNow

California (MO)

Hybrid

USD 172,000 - 301,000

Full time

14 days+
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Benefits offered by this job

Health plans
401(k) Plan with company match
ESPP

Job summary

ServiceNow is seeking a Senior Engineering Manager to lead the AI Experience Framework (AIUX) team. You will guide full-stack engineers building AI-first, modular web components and ensure scalable, high-quality experiences across the platform.

You will partner with product and platform teams, drive roadmap execution, and mentor engineers while shaping framework-level APIs and performance optimizations for large-scale deployments.

Qualifications

  • 10+ years of software engineering leadership experience.
  • Strong JavaScript and OO language skills (Java, C++, C#).
  • Experience with modern UI frameworks and web components.

Responsibilities

  • Lead a team of full-stack engineers for the AI Experience Framework (AIUX).
  • Collaborate with product and platform teams to deliver AI-first experiences.
  • Oversee planning, delivery, and daily activities of the development team.
  • Guide architecture decisions across request path, API surface, and components.
  • Mentor engineers and manage staffing and performance.

Skills

10+ years experience
JavaScript
Java (or OO language)
UI frameworks (Lit)
AI integration
team leadership
Node.js
server-side rendering
architecture decisions

Tools

Kubernetes
Grafana
Prometheus
Lit
Angular/React/Vue

Job description

ServiceNow is seeking a Senior Engineering Manager to lead the AI Experience Framework (AIUX) team. You will guide full-stack engineers building AI-first, modular web components and ensure scalable, high-quality experiences across the platform.

You will partner with product and platform teams, drive roadmap execution, and mentor engineers while shaping framework-level APIs and performance optimizations for large-scale deployments.

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