Senior AI Engineer - IVR & Conversational Systems

Tech3pillars Technologies; Virginia (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Tech3pillars Technologies in Charlotte, NC is seeking an AI Engineer to architect and build AI-driven IVR and conversational systems using Python. You will develop NLP models for intent detection and call routing and work across data analysis with SQL.

Collaborate on end-to-end LLM workflows, prompt engineering, and RAG, evaluating voice and chat use cases, and help establish efficient AI lifecycle practices. This onsite role requires 6+ years of experience in Telecom and IVR domains.

Qualifications

• Experience architecting AI-powered IVR and conversational systems.
• Strong Python programming for ML and data analysis.
• Experience with SQL data querying and data analysis.

Responsibilities

• Architect AI-driven IVR and conversational systems using Python.
• Build NLP models for text classification and clustering for intent detection and call routing.
• Perform data analysis with SQL.
• Design and deploy LLM workflows, prompt engineering, RAG, evaluation for voice/chat use cases.
• Lead agentic AI workflows for multistep customer interactions.

Skills

Python

NLP

LLM workflows

Prompt engineering

SQL

Tools

Pandas

NumPy

Scikit-learn

XGBoost

spaCy

Hugging Face Transformers

NLTK

SentenceTransformers

LangChain

LlamaIndex

OpenAI SDK

Job description

Tech3pillars Technologies in Charlotte, NC is seeking an AI Engineer to architect and build AI-driven IVR and conversational systems using Python. You will develop NLP models for intent detection and call routing and work across data analysis with SQL.

Collaborate on end-to-end LLM workflows, prompt engineering, and RAG, evaluating voice and chat use cases, and help establish efficient AI lifecycle practices. This onsite role requires 6+ years of experience in Telecom and IVR domains.