Senior Hands-on AI Engineer – Remote IVR & Voice Bots

KeyCorp; Chicago (IL); On-site; USD 96,000 - 181,000; Full time

Job summary

KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This senior IC role focuses on hands-on AI engineering, delivering secure, scalable AI-driven customer experiences on Google Cloud Platform (GCP).

The candidate will own end-to-end delivery of AI features, collaborate with product and operations, and mentor peers while applying SRE practices for

Qualifications

Responsibilities

• Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
• Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
• Build Node.js / TypeScript microservices for cloud-native, low-latency voice requirements.
• Own end-to-end delivery of complex AI features from concept to production support.

Job description

KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This senior IC role focuses on hands-on AI engineering, delivering secure, scalable AI-driven customer experiences on Google Cloud Platform (GCP).

The candidate will own end-to-end delivery of AI features, collaborate with product and operations, and mentor peers while applying SRE practices for