Senior AI Engineer for CX & Automation

ePayPolicy; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401K

Flexible PTO

Lunch stipend onsite

Open communication

Growth opportunities

Stocked kitchen

Job summary

ePayPolicy is seeking an experienced AI/Automation leader to design and deploy customer-facing systems that power our CX team. You will build real-time health data, predictive insights, and automated workflows that scale onboarding, support, and expansion.

You will report to the Chief Customer Officer and own end-to-end delivery, collaborating across data, IT, and Salesforce to translate business problems into practical technical solutions.

Qualifications

• 3-5 years building customer-facing or operational AI/automation systems.
• Able to work independently across data, APIs, and integration points.
• Proven ability to extract ambiguous business requirements into technical solutions.
• Experience with automation workflows and integration platforms; build/buy/integrate tradeoffs.
• Demonstrates intellectual honesty about feasibility, ROI, and alternatives.

Responsibilities

• Build intelligence that powers decision-making with real-time data and insights.
• Create digital experiences that multiply team expertise and efficiency.
• Extract requirements from stakeholders and translate into systems.
• Ship iteratively and own the full lifecycle, from deployment to production.

Skills

AI/automation systems

CX experience

Independent work across data & APIs

Requirements gathering

Automation workflows

Tools

Salesforce

Automation platforms

Job description

ePayPolicy is seeking an experienced AI/Automation leader to design and deploy customer-facing systems that power our CX team. You will build real-time health data, predictive insights, and automated workflows that scale onboarding, support, and expansion.

You will report to the Chief Customer Officer and own end-to-end delivery, collaborating across data, IT, and Salesforce to translate business problems into practical technical solutions.