Senior AI Engineer: Customer-Facing Agent Orchestration

Optomi; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Optomi is seeking a Senior Engineer (VP-equivalent) to join the Customer-Facing AI Agents team in New York. Design and build production agentic workflows for multi-turn conversations, tool calling, retrieval, escalation, and human handoff in a regulated, high-trust environment.

You will own agent orchestration with LangGraph/LangChain, integrate with Java/Spring microservices, and tune evaluation loops to ensure reliability and safety.

Qualifications

• 7+ years of software engineering experience.
• Production delivery of LLM-based agentic systems.
• Proficient in Python and Java.
• Experience with PyTorch and LLM serving/inference.

Responsibilities

• Design and build agentic workflows for customer-facing use cases.
• Own agent orchestration using LangGraph/LangChain.
• Integrate agents with Java/Spring microservices.
• Build and tune evaluation loops and ensure system reliability and safety.

Skills

Python

Java

PyTorch

LLM serving

LangGraph

LangChain

Tools

LangGraph

LangChain

Spring

PyTorch

Job description

Optomi is seeking a Senior Engineer (VP-equivalent) to join the Customer-Facing AI Agents team in New York. Design and build production agentic workflows for multi-turn conversations, tool calling, retrieval, escalation, and human handoff in a regulated, high-trust environment.

You will own agent orchestration with LangGraph/LangChain, integrate with Java/Spring microservices, and tune evaluation loops to ensure reliability and safety.