Senior AI Enablement & Legal Workflow Engineer

New York Life Insurance Co.; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life Insurance Co. is seeking a Sr. Associate for AI Enablement & Legal Engineering within the Office of the General Counsel. This hybrid role partners with attorneys, business teams, and technology partners to redesign workflows for AI-enabled legal services.

You will map current-state processes, define future-state designs, and ensure implementations are aligned with policy, risk, and compliance while driving efficiency and consistency across the organization.

Qualifications

• Experience converting business processes into technology-enabled workflows.
• Ability to design streamlined future-state workflows for AI-enabled operating models.
• Strong analytical thinking and attention to detail.
• Bachelor's degree preferred.

Responsibilities

• Lead current-state process discovery by interviewing attorneys and business partners and documenting end-to-end workflows.
• Create process maps and workflow documentation to establish a common understanding of legal services delivery.
• Redesign workflows to enable AI-enabled operating models, eliminating or consolidating steps.
• Translate needs into structured workflow requirements, prompts, and rules for tech-enabled solutions.
• Build and configure workflows in AI/automation platforms and iterate prototypes with users.
• Partner with attorneys and stakeholders to integrate AI-enabled workflows into day-to-day work.

Skills

Process improvement

Process discovery

Workflow design

Stakeholder engagement

AI-enabled workflows

Low-code/no-code

Project ownership

Communication skills

Education

Bachelor's degree preferred

Tools

AI platforms

Job description

New York Life Insurance Co. is seeking a Sr. Associate for AI Enablement & Legal Engineering within the Office of the General Counsel. This hybrid role partners with attorneys, business teams, and technology partners to redesign workflows for AI-enabled legal services.

You will map current-state processes, define future-state designs, and ensure implementations are aligned with policy, risk, and compliance while driving efficiency and consistency across the organization.