Sr. Associate, AI Enablement & Legal Engineering

New York Life; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life Insurance Co. is seeking a Sr. Associate for AI Enablement & Legal Engineering within the Office of the General Counsel. This hybrid role partners with attorneys, business teams, and technology partners to redesign workflows for AI-enabled legal services.

You will map current-state processes, define future-state designs, and ensure implementations are aligned with policy, risk, and compliance while driving efficiency and consistency across the organization.

Qualifications

• Experience converting business processes into technology-enabled workflows.
• Ability to design streamlined future-state workflows for AI-enabled operating models.
• Strong analytical thinking and attention to detail.
• Bachelor's degree preferred.

Responsibilities

• Lead current-state process discovery by interviewing attorneys and business partners and documenting end-to-end workflows.
• Create process maps and workflow documentation to establish a common understanding of legal services delivery.
• Redesign workflows to enable AI-enabled operating models, eliminating or consolidating steps.
• Translate needs into structured workflow requirements, prompts, and rules for tech-enabled solutions.
• Build and configure workflows in AI/automation platforms and iterate prototypes with users.
• Partner with attorneys and stakeholders to integrate AI-enabled workflows into day-to-day work.

Skills

Process improvement

Process discovery

Workflow design

Stakeholder engagement

AI-enabled workflows

Low-code/no-code

Project ownership

Communication skills

Education

Bachelor's degree preferred

Tools

AI platforms

Job description

Location Designation: Hybrid - 3 days per week

Sr. Associate, AI Enablement & Legal Engineering

Innovation and Strategic Operations, Office of the General Counsel

Join the Office of the General Counsel where we collaborate with diverse business units, providing effective and creative legal guidance that aligns with New York Life's core values.

Your work directly impacts how the company makes decisions, fostering sound business practices, safeguarding its reputation and optimizing efficiency. Become part of a team dedicated to serving as a trusted partner, helping the business navigate the legal landscape and achieve its goals.

What You’ll Do

• Lead current-state process discovery across OGC by interviewing attorneys, legal professionals, and business partners; observing how work is performed; and documenting end-to-end workflows, decision points, handoffs, inputs, outputs, dependencies, exceptions, and pain points.
• Create clear process maps and workflow documentation that establish a common understanding of how legal services are delivered today and provide the foundation for AI and technology initiatives.
• Redesign workflows for an AI-enabled operating model rather than simply automating existing steps. Identify activities that can be eliminated, consolidated, standardized, automated, or augmented by AI, and develop streamlined future-state processes that improve efficiency, consistency, scalability, and user experience.
• Translate legal practice needs, business requirements, policies, and subject-matter expertise into structured workflow requirements, decision logic, prompts, playbooks, rules, and other components needed to implement technology-enabled solutions.
• Build and configure workflows directly in AI, automation, intake, knowledge, and workflow platforms adopted by OGC, including creating prototypes and minimum viable solutions and iterating them with users.
• Partner with attorneys, subject-matter experts, corporate technology, procurement, vendors, and other stakeholders to integrate AI-enabled workflows into day-to-day legal work and broader operating processes.
• Design and execute testing, validation, and quality-control approaches for AI-enabled workflows, including test scenarios, expected outcomes, exception handling, human-review points, and feedback loops to support accuracy, reliability, and appropriate use.
• Maintain process maps, workflow specifications, configuration documentation, and implementation artifacts so solutions are understandable, repeatable, supportable, and scalable across OGC.
• Support pilots and production implementations from discovery through launch, including requirements gathering, workflow design, configuration, user acceptance testing, issue resolution, change management, training, and post-launch optimization.
• Assess workflow performance and user feedback after implementation and continuously refine processes, prompts, rules, and configurations as technology capabilities and legal practice needs evolve.
• Help evaluate new AI and legal technology capabilities by translating product functionality into concrete legal use cases and assessing where a platform can meaningfully improve or replace existing ways of working.
• Promote a culture of experimentation, process discipline, and continuous improvement, helping OGC build repeatable legal engineering practices that can be applied across practice areas.

What You’ll Bring

You are a process-oriented builder who is curious about how work actually gets done and energized by making it better. You can move comfortably between detailed conversations with legal professionals and hands‑on work in technology platforms. You know how to deconstruct a complex process, challenge assumptions about which steps are truly necessary, design a simpler future state, and turn that design into a working solution. You bring strong analytical thinking, attention to detail, sound judgment, and a practical approach to experimentation and iteration.

Required Skills

• 3+ years of experience in process improvement, business process engineering, workflow design, technology implementation, business transformation, consulting, or a related function.
• Demonstrated experience conducting process discovery, including working with stakeholders to understand how work is performed, documenting current-state processes, identifying pain points and dependencies, and designing streamlined future-state workflows.
• Strong process design and analytical skills, with the ability to challenge existing ways of working and identify opportunities to eliminate, simplify, standardize, automate, or redesign process steps rather than simply replicating existing processes in technology.
• Demonstrated experience translating business processes and requirements into working technology-enabled workflows, automations, prototypes, or configured solutions.
• Hands‑on ability to learn, configure, and build across workflow, automation, low‑code/no‑code, AI-enabled, or similar technology platforms. Specific platform experience is less important than demonstrated ability to learn new tools and apply them to business problems.
• Experience testing and iterating technology-enabled workflows, including developing test scenarios, gathering user feedback, identifying issues, and refining solutions prior to and following implementation.
• Strong stakeholder engagement and facilitation skills, including the ability to ask detailed questions, understand how work is actually performed, reconcile different perspectives, and translate between business users and technology partners.
• Strong project ownership, problem‑solving, and communication skills, with the ability to take an initiative from discovery and process design through build, testing, implementation, and continuous improvement.
• Bachelor's degree preferred.

Preferred Skills

• Experience applying process improvement, workflow design, or technology solutions within a legal department, law firm, financial services organization, or other highly regulated environment.
• Hands‑on experience designing, configuring, or implementing generative AI-enabled workflows or solutions, including the practical use of large language models to support professional or knowledge-based work.
• Familiarity with AI solution design concepts such as prompt engineering, retrieval‑augmented generation (RAG), agentic workflows, structured outputs, and human-in-the-loop processes.
• Experience evaluating and validating AI-enabled solutions, including approaches for assessing accuracy, reliability, consistency, and appropriate human oversight.

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long‑standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce,

• leave programs
• adoption assistance
• student loan repayment programs

Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.