Senior AI‑Enabled Product Operations & Communications Lead

Next Frontier Capital; Wilmington (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

Chase is seeking a Senior Associate – Product Operations & Communications Lead to standardize portfolio rhythms, deliver exec updates, and govern Confluence. You will run leadership forums, improve backlog hygiene, and use AI tools with stakeholder validation before publishing.

The role emphasizes solving complex flows and responsible AI use to accelerate research, documentation, and communications. The position involves coordinating communications cadences, ensuring accuracy, and maintaining

Qualifications

• Proficiency with AI-assisted productivity tools using company-approved solutions.
• Strong collaboration across multiple teams and stakeholder groups.
• Excellent written and verbal communication; translate needs into requirements.
• Ability to build trusted relationships and influence without authority.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Own the communications cadence (AI-enabled): collect updates, draft concise summaries, and publish with human validation.
• Apply approved AI tools responsibly: ensure outputs are fact-checked and reviewed with stakeholders.
• Maintain Confluence oversight: governance, find stale content, tagging, and readability improvements.
• Plan townhalls and meetings: draft agendas, pre-reads, briefs, and action trackers.
• Administer distribution lists: manage access, triage requests, draft responses, flag policy risks.
• Maintain epic/backlog hygiene: ensure ownership, status, prioritization, and metadata; summarize items.

Skills

AI tools proficiency

Cross-team collaboration

Analytical thinking

Communication skills

Stakeholder management

Office suite basics

Tools

Confluence

Microsoft Teams

Microsoft Outlook

Jira

PowerPoint

Word

Job description

Chase is seeking a Senior Associate – Product Operations & Communications Lead to standardize portfolio rhythms, deliver exec updates, and govern Confluence. You will run leadership forums, improve backlog hygiene, and use AI tools with stakeholder validation before publishing.

The role emphasizes solving complex flows and responsible AI use to accelerate research, documentation, and communications. The position involves coordinating communications cadences, ensuring accuracy, and maintaining