Head of AI-Driven Home Lending Product & Transformation

JPMorgan Chase; Plano (TX); On-site; USD 180,000 - 290,000; Full time

Job summary

Chase is seeking an Executive Director of Product Management for Home Lending Product and Transformation to define outcomes and deliver AI-powered capabilities at enterprise scale. You will partner with engineering, design, and business leaders to remove blockers and elevate the pace of delivery.

The role emphasizes prototype-first development, backlog leadership, cross-channel agent experiences, and rigorous data governance to drive measurable business impact.

Qualifications

• 5+ years of Product Owner/Manager experience delivering material customer and business outcomes.
• Hands-on experience building agentic, LLM-powered applications end-to-end (orchestration pipelines, prompt engineering, RAG).
• Advanced product analytics capability; uses data to set targets and instrument features.
• 3+ years with JIRA/JIRA Align for backlog management in Agile delivery.
• Experience with UX/product design tools (Figma) and process-mapping.

Responsibilities

• Establish prototype-first delivery model using approved tooling and light coding to accelerate design/engineering cycle times.
• Define and prioritize product backlog to maximize customer and business value with enterprise-scale sequencing.
• Translate requirements into functional specs for engineering with clear data definitions and acceptance criteria.
• Design and deliver agentic experiences across channels (in-app chat, SMS, voice) with clear human handoffs.
• Define agent boundaries, guardrails, and escalation rules for predictable behavior.
• Refine prompts and optimization practices to improve quality, latency, and token efficiency.
• Lead discovery, usability testing, and rapid experiments to validate assumptions and accelerate time-to-insight.
• Facilitate agile ceremonies and coordinate with engineers/designers to ensure on-time, high-quality releases.

Skills

Product ownership

AI/LLM

Analytics

Agile

Education

Bachelor's degree

Tools

JIRA Align

JIRA

Job description

Chase is seeking an Executive Director of Product Management for Home Lending Product and Transformation to define outcomes and deliver AI-powered capabilities at enterprise scale. You will partner with engineering, design, and business leaders to remove blockers and elevate the pace of delivery.

The role emphasizes prototype-first development, backlog leadership, cross-channel agent experiences, and rigorous data governance to drive measurable business impact.