Senior AI-Driven Network Performance Strategist

Amazon Inc.; Omaha (NE); Hybrid; USD 115,000 - 160,000; Full time

Job summary

Amazon seeks a Senior Network Performance Analyst - AI Transformation to own network planning for the Customer Service network, including outsourced sites. You will translate demand signals into staffing plans that protect customer experience while delivering cost efficiency.

You will partner with CS Operations, Global Outsourcing, CS Finance, and Planning Intelligence to analyze data, present recommendations to senior leadership, and craft narratives for QBRs and planning reviews.

Qualifications

• Bachelor's degree required in a technical or quantitative field.
• 5+ years of supply chain, forecasting, or vendor management experience.
• Experience owning program strategy and communicating results to senior leadership.
• Experience defining program requirements using data and metrics.

Responsibilities

• Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites across 4-week, monthly/quarterly, and 3-year horizons.
• Identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing partners.
• Support quarterly CS Finance submissions with accurate labor cost projections and revisions.
• Apply AI tools to improve planning workflows and develop automation for repetitive tasks.
• Build repeatable frameworks to prevent recurring planning problems and serve as a go-to resource.
• Present analyses and planning recommendations to leadership and write concise narratives for planning reviews.

Skills

Program management

Stakeholder communication

Forecasting

Data-driven decision making

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Tools

AgentZ

Kiro

Job description

Amazon seeks a Senior Network Performance Analyst - AI Transformation to own network planning for the Customer Service network, including outsourced sites. You will translate demand signals into staffing plans that protect customer experience while delivering cost efficiency.

You will partner with CS Operations, Global Outsourcing, CS Finance, and Planning Intelligence to analyze data, present recommendations to senior leadership, and craft narratives for QBRs and planning reviews.