AI-Driven Network Strategy Analyst

Amazon Inc.; Memphis (TN); Hybrid; USD 86,000 - 129,000; Full time

Benefits offered by this job

Sign-on payments and RSUs

Health insurance (medical, dental, and

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC seeks an Analyst in Network Strategy and Performance to own analytics that shape global customer service network decisions. You will model site investments, optimize contact routing, and inform multi-year plans with AI-enhanced insights.

Responsibilities include building scalable dashboards, translating complex data into clear business narratives, and partnering across finance, operations, and product teams to drive cost and CX improvements.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.

Responsibilities

• Own analytical inputs for network planning and model contact allocation scenarios.
• Translate complex questions into structured analysis and derive actionable recommendations.
• Apply AI tools to speed up planning workflows and build automation.
• Design and support self-service analytics platforms with dashboards and efficient queries.
• Present insights to Finance, Service Delivery, and senior leadership with clear narratives.

Skills

Excel

SQL

Cross-functional collaboration

Data analysis

Education

Bachelor's degree

Tools

Amazon Q

AgentZ

Job description

Amazon.com Services LLC seeks an Analyst in Network Strategy and Performance to own analytics that shape global customer service network decisions. You will model site investments, optimize contact routing, and inform multi-year plans with AI-enhanced insights.

Responsibilities include building scalable dashboards, translating complex data into clear business narratives, and partnering across finance, operations, and product teams to drive cost and CX improvements.