Senior AI-Driven MarTech Software Engineer

CrowdStrike Holdings, Inc.; United States; Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity awards

Generous vacation and holidays

Paid parental leave

Professional development

Diversity and inclusion programs

Office culture and wellness

Job summary

CrowdStrike is seeking a Sr. Software Engineer - MarTech to apply AI and build LLM-based agents across Digital, Revenue, Partner, and Event Marketing. You will transform high‑impact initiatives into production-grade solutions, including lead quality, site search, and partner experiences.

You will collaborate with Marketing and IT to deploy AI responsibly, train teams, and integrate with Adobe Experience Cloud, Salesforce, and Marketo while ensuring performance, latency, and cost targets.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, or related field or equivalent practical experience.
• 5+ years software or data engineering experience, including 2+ years taking LLM or ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with marketing business domain in Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in platforms such as Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks, and to work Pacific Time (PT) business hours.

Responsibilities

• AI & Applied ML Use Case Discovery: Partner with Marketing teams to identify, prioritize, and scope AI opportunities, with success metrics tied to business outcomes.
• Agent Development: Build and deploy LLM-based agents for event invitations, account and contact prospecting, and partner workflows, with orchestration and human-in-the-loop controls.
• Lead & Contact Quality: Build ML and LLM-assisted pipelines to clean, deduplicate, enrich, validate, and score leads and contacts across Salesforce, Marketo, and related systems, including bot and fraud detection.
• Search & Retrieval: Modernize site search and partner locator using semantic and hybrid retrieval, embeddings, and RAG grounded in approved content.
• Analytics: Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Evaluation & Guardrails: Define evaluation metrics and regression tests, monitor accuracy, latency, and cost, and implement PII handling, consent enforcement, and audit logging in partnership with Security, Privacy, and Legal.
• Build vs. Buy: Evaluate AI tools, LLM platforms, and Adobe-native AI capabilities, and recommend a direction.
• Training & Enablement: Train and mentor engineers, marketing operations, and Sales stakeholders on AI tools, prompt design, and responsible use. Run workshops and maintain playbooks and reusable templates.
• Integration: Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo, and other systems via APIs and event-driven patterns.
• DevOps & Operations: Monitoring, and alerting for AI services, and support incident response and runbooks.
• Collaboration: Work with the AEP and platform engineers on data access, environments, and releases.

Skills

Python

SQL

TypeScript/JavaScript

Java

LLM APIs

Prompt engineering

Tool calling

APIs

RESTful APIs

CI/CD

AWS/Azure

Data governance & privacy

Mentoring

Marketing domain knowledge

Salesforce/Marketo familiarity

Tools

Elasticsearch/OpenSearch/Algolia

Snowflake/Databricks/Kafka

Adobe Experience Cloud

Adobe Analytics

CRM/Marketing data models (Salesforce/Marketo)

Job description

CrowdStrike is seeking a Sr. Software Engineer - MarTech to apply AI and build LLM-based agents across Digital, Revenue, Partner, and Event Marketing. You will transform high‑impact initiatives into production-grade solutions, including lead quality, site search, and partner experiences.

You will collaborate with Marketing and IT to deploy AI responsibly, train teams, and integrate with Adobe Experience Cloud, Salesforce, and Marketo while ensuring performance, latency, and cost targets.