Senior AI-Driven Implementation Lead

Karbon; United States; Remoto; GBP 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commuter and work-from-home benefits

Home office equipment menu

Learning and development opportunities

Generous parental leave

Wellness days

Up to 5 weeks paid vacation

Descrizione del lavoro

Karbon is seeking a Senior Implementation Specialist to lead enterprise onboarding, data migration, and training for our AI-powered practice management platform. You will manage project plans, coordinate with executives and admins, and drive adoption through structured workshops and best-practice guidance.

Remote-friendly, global customers, and a strong emphasis on collaboration and measurable ROI. You will leverage AI-driven workflows and Karbon's tools to optimize project planning and

Competenze

• 3–5+ years of experience in B2B SaaS implementations.
• 2+ years of end-to-end technical implementation experience.
• Experience in project management and handling multiple customer projects.
• Customer-facing, capable of facilitating workshops and executive conversations.
• Strong communication and presentation skills; ability to translate technical concepts.
• Consultative mindset with the ability to challenge processes and drive adoption.

Mansioni

• Own the customer implementation journey for enterprise accounts with detailed project plans and milestones.
• Communicate across stakeholders to align priorities and drive accountability.
• Lead structured onboarding, kickoff meetings, workshops, and training sessions.
• Advise on best practices in workflow design, operations, and change management.
• Coach firms through change management to maximize adoption and ROI on Karbon.
• Ensure data integrity during migrations and configurations, leveraging Excel and similar tools.
• Identify risks early and intervene to keep projects on track.
• Collaborate with Sales, Customer Success, Product, and Support for smooth handoffs and feedback.

Conoscenze

B2B SaaS Implementations

Project management

Stakeholder communication

Data migration

Change management

AI usage in workflows

Strumenti

Karbon platform

Excel

Descrizione del lavoro

Karbon is seeking a Senior Implementation Specialist to lead enterprise onboarding, data migration, and training for our AI-powered practice management platform. You will manage project plans, coordinate with executives and admins, and drive adoption through structured workshops and best-practice guidance.

Remote-friendly, global customers, and a strong emphasis on collaboration and measurable ROI. You will leverage AI-driven workflows and Karbon's tools to optimize project planning and