Remote Implementation Specialist (UK Timezone)

Job4Travelers; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Home office equipment stipend

Commuter/WFH benefits

Flexible work hours

Job summary

Karbon is a global leader in AI-powered practice management software for accounting firms. As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms.

You will own the implementation journey, coordinating with multiple stakeholders and guiding best practices while driving adoption. You will collaborate with Sales, CS, Product and Support to ensure smooth handoffs, deliver measurable value, and enable fast

Qualifications

• 2–4+ years of experience in B2B SaaS implementations.
• End-to-end technical implementations experience.
• Comfortable managing multiple customer projects simultaneously with clear priorities and organisation.
• Enjoy customer-facing work and facilitating meetings and training sessions.
• Strong communication and presentation skills; translate technical concepts into guidance.
• Consultative and curious, open to feedback and growth.
• Attention to detail and follow-through in data migrations and configurations.
• Experience with data and systems, ensuring integrity during migrations and configuration.
• Able to work remotely and manage time independently.

Responsibilities

• Own the customer implementation journey: manage end-to-end projects with plans and milestones.
• Communicate with stakeholders to align priorities and maintain momentum.
• Lead kickoff meetings, configuration sessions, and training using playbooks.
• Provide guidance on best practices for workflow setup and day-to-day usage.
• Coach customers through change management and adoption.
• Ensure data integrity during imports and migrations using Excel and other tools.
• Identify and mitigate risks; escalate when needed.
• Collaborate with Sales, Customer Success, Product and Support for handoffs.
• Deliver measurable value with early wins and long-term success.
• Leverage AI tools and licenses to support project planning and communications.

Skills

B2B SaaS

Client-facing

Project management

Communication skills

Time management

Job description

Karbon is a global leader in AI-powered practice management software for accounting firms. As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms.

You will own the implementation journey, coordinating with multiple stakeholders and guiding best practices while driving adoption. You will collaborate with Sales, CS, Product and Support to ensure smooth handoffs, deliver measurable value, and enable fast