Senior AI-Driven Data Center Solutions Engineer

Supermicro; San Jose (CA); On-site; USD 150,000 - 170,000; Full time

Job summary

Supermicro in San Jose, CA is seeking a Senior Solutions Engineer to provide solutions-based leadership, bridging data center network, cloud, IT infrastructure, and services into compelling offerings. You will engage with Direct, Partner and OEM customers across North America and globally to drive successful engagements and scalable service solutions.

The role requires 8+ years in IT infrastructure, strong project management and communication skills, willingness to travel, and English

Qualifications

• Degree in Computer Science, Engineering, Technology with equivalent experiences
• Minimum of 8 years of experience in the IT infrastructure industry, working with partners and sales to meet direct, and OEM customer needs
• Hands-on experience with IT Enterprise Infrastructure platforms and services (Linux, Windows OS, Servers, Network and Storage), Applications and Data Center Operations
• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results
• Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables
• Demonstrate strong listening, verbal, and documentation skills
• Customer Focus and Quality of Product/Services mindset
• Ability to travel for partner and customer engagements
• English is required, other languages are welcome

Responsibilities

• Lead services solutions for all North America & Global Direct, Partner and OEM programs
• Engage with Direct, Partner and OEM customers and drive committed relationship through a structured program to ensure successful and long lasting engagements
• Responsible for Services Solutions, Special and high value Opportunities RFP responses, and working with sales and cross functional teams on projects
• Work with service partners in delivering a Turn-Key Enterprise Data Center Hardware/Rack Integration solutions & services
• Prepare, and deliver training on global Services Solutions & Onsite Installations to internal sales, customers, and business partners
• Working with cross-functional team and business partners on customer-facing capacity including reviewing and providing Data Center/Integrated Services solutions to customer RFPs (Request For Proposal)
• Establish rapport and knowledge about customers’ business operations and decision-makers to be an effective IT solutions provider
• Identify opportunities or gaps and provide feedback for Products, Services, and Rack Integration Solutions improvement
• Responsible to develop services solutions engineering practice that includes processes, diagnostic tools and training for our Enterprise mission-critical service delivery team
• Responsible and ensures the success of our mission-critical service delivery team to consistently meet the customer commitments and Service Level Agreements
• Responsible to define the KPIs, track performance, and provide improvement actions
• Engages and solves complex issues, develops trouble shooting practices and defines processes to achieve successful outcomes with our customer cases
• Executes on our onsite services enterprise mission-critical SLA performance (Response, troubleshooting, root cause identification and restore metrics) and customer Satisfaction KPIs.
• Provide engineering excellence and expertise with highly hands-on problem solving on breadth of Supermicro data center AI technology that is constantly evolving and innovating

Skills

IT infrastructure experience

Partner & sales collaboration

Project management

Communication

Travel willingness

English proficiency

Education

Bachelor's degree in CS/Engineering/Tech

Tools

Linux

Windows Server

Servers

Networking

Storage

Data Center Ops

Job description

Supermicro in San Jose, CA is seeking a Senior Solutions Engineer to provide solutions-based leadership, bridging data center network, cloud, IT infrastructure, and services into compelling offerings. You will engage with Direct, Partner and OEM customers across North America and globally to drive successful engagements and scalable service solutions.

The role requires 8+ years in IT infrastructure, strong project management and communication skills, willingness to travel, and English