Senior Solutions Architect — Data Center Networking & AI/HPC

Supermicro; San Jose (CA); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Bonus eligibility

Equity program

Comprehensive benefits

Job summary

Supermicro is seeking a Senior Solutions Architect to provide expert leadership for Ethernet switching solutions, focused on data center networking and AI/HPC cluster infrastructure. The role serves as a trusted technical advisor to customers, supporting both pre-sales inquiries and post-sales deployment and issue resolution for switch platforms.

The position is based at our San Jose headquarters, CA, requiring strong Linux, network diagnostics, and customer-facing skills to drive successful

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
• 8+ years of experience in Solutions Architecture, Technical Support, or Field Application Engineering roles focused on networking and data center solutions.
• Deep understanding of Ethernet switching, data center networking, and AI/HPC cluster infrastructure.
• Strong hands-on experience with networking switch products, Cumulus Linux, and large-scale data center deployment environments.

Responsibilities

• Act as the primary technical interface for customers on switch-related solutions, supporting pre-sales inquiries, solution design, deployment, and issue escalation.
• Lead/support the development, integration, validation, and customer support of next-generation CPO and photonics-based networking systems, including high-speed SI/PI, thermal co-design, optical diagnostics, and AI fabric optimization.
• Lead on-site and remote troubleshooting of complex issues involving hardware, firmware, NOS, optics, cabling, and interoperability.
• Perform root-cause analysis and coordinate cross-functional debugging efforts with internal hardware, firmware, software teams, and ASIC vendors.
• Support customer rack integration, network configuration, validation, and production deployment activities.
• Develop and execute customer acceptance testing, interoperability validation, and deployment readiness procedures.
• Utilize advanced Linux and network diagnostic tools to analyze logs, traffic behavior, latency, link stability, and overall system performance.
• Create high-quality technical documentation, deployment guides, troubleshooting procedures, and knowledge-based articles.
• Deliver technical training and enablement sessions to customers, partners, and internal support teams.
• Own technical escalation management for critical customer issues and field support activities.
• Provide pre-sales technical support by responding to RFPs, presenting solutions, and participating in technical discussions.

Skills

Networking expertise

Customer-facing

Troubleshooting

Linux

Education

Bachelor’s degree in Computer/Electrical Engineering or Computer Science

Master’s degree preferred

Tools

Cumulus Linux

SONiC

Ethernet switches

Job description

Supermicro is seeking a Senior Solutions Architect to provide expert leadership for Ethernet switching solutions, focused on data center networking and AI/HPC cluster infrastructure. The role serves as a trusted technical advisor to customers, supporting both pre-sales inquiries and post-sales deployment and issue resolution for switch platforms.

The position is based at our San Jose headquarters, CA, requiring strong Linux, network diagnostics, and customer-facing skills to drive successful