Senior AI Customer Agent Engineering Leader

Klaviyo Inc.; Boston (MA); On-site; USD 216,000 - 324,000; Full time

Job summary

Klaviyo Inc. is seeking a Senior Engineering Manager for the Customer Agent team in Boston.

You will lead the team building a scalable AI-enabled conversational agent that helps brands engage customers at scale, guiding architecture, strategy, and roadmap while mentoring engineers across multiple squads. You will own technical direction, drive reliability, and deliver features improving customer conversations and outcomes, with hands-on involvement in complex engineering problems and

Qualifications

• 10+ years of software engineering experience, including AI-driven product features.
• 5+ years of engineering management experience, including managing managers or multiple teams.
• Exceptional communication skills across diverse stakeholders.
• Hands-on engineering comfort to engage deeply with complex technical problems.

Responsibilities

• Lead and manage a team of managers, leads, full‑stack and AI engineers; directly manage some workstreams.
• Define project plans, milestones, dependencies and ensure business goals are met.
• Participate in interviewing, hiring and leveling of teams.
• Develop SMART goals and career plans for direct reports.

Skills

Software engineering

Engineering management

AI-driven features

Team leadership

Communication

Mentoring

System architecture

Multi-team delivery

Job description

Klaviyo Inc. is seeking a Senior Engineering Manager for the Customer Agent team in Boston.

You will lead the team building a scalable AI-enabled conversational agent that helps brands engage customers at scale, guiding architecture, strategy, and roadmap while mentoring engineers across multiple squads. You will own technical direction, drive reliability, and deliver features improving customer conversations and outcomes, with hands-on involvement in complex engineering problems and