Senior AI CCaaS Consultant | Proactive AI & NLP

TTEC Digital; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

TTEC Digital seeks a NICE AI Senior Consultant to develop, test, and deliver the NICE CXone AI software platform. This hands-on role focuses on implementing the NICE Proactive AI Agent, Cognigy, and Omilia, leveraging CCaaS tech and NLP/ML tooling. You will work with CI/CD, Git, containers, and modern ML frameworks in a fast-paced team.

The ideal candidate has 3+ years in CCaaS/UC, strong JS and C# skills, and experience shipping ML/NLP solutions, with a Bachelor’s in CS/IT/Engineering preferred.

Qualifications

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 3 or more years’ experience in CCaaS and/or UC environments.
• 3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions.
• 3 or more years of software development, to include design, coding and testing of real time systems.
• Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).

Responsibilities

• Contact Center as a Service (CCaaS) software management and domain experience.
• 2+ years of Cognigy, Omilia or Kore.AI AI development
• NICE CXone and CXone Studio Experience is helpful
• Work on enhancing software using CXone Studio, C#, JavaScript
• Code and test projects and deliver high-quality software on time
• Attend meetings and training as required
• Work with system analysis and project management for project success
• 4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services)
• 5+ years Java Script experience

Skills

Cognigy

Omilia

Kore.AI

NICE CXone

ASP.NET

JavaScript

Python

ML/NLP

CI/CD

Git

Containers

Education

Bachelor’s degree in computer science, IT, or engineering

Tools

CXone Studio

VS.Net

XML

Web Services

Docker

Job description

TTEC Digital seeks a NICE AI Senior Consultant to develop, test, and deliver the NICE CXone AI software platform. This hands-on role focuses on implementing the NICE Proactive AI Agent, Cognigy, and Omilia, leveraging CCaaS tech and NLP/ML tooling. You will work with CI/CD, Git, containers, and modern ML frameworks in a fast-paced team.

The ideal candidate has 3+ years in CCaaS/UC, strong JS and C# skills, and experience shipping ML/NLP solutions, with a Bachelor’s in CS/IT/Engineering preferred.