Conversational AI Chat Bot Developer, Cognigy

TTEC Digital; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

PTO

Job summary

TTEC Digital in Austin, Texas is seeking an AI Developer to design, test, and deliver NICE Cognigy-based solutions, Proactive AI Agent, Omilia, and Cognigy integrations within a fast-paced CCaaS environment.

You will develop conversational bot solutions, work with JavaScript stack, perform unit testing, code reviews, and support production while mentoring teammates.

Qualifications

• 3 years of professional experience building and delivering NLP/LLM-based systems.
• 3+ years of software development in JavaScript, Python, or Java.
• 5+ years JavaScript experience; strong frontend/backend skills.

Responsibilities

• Develop conversational chat bot solutions for Cognigy and NICE Proactive AI Agent.
• Contribute to software written in JavaScript and ensure high quality delivery.
• Perform unit testing, code reviews, and resolve defects during QA.
• Deliver software on time and participate in meetings and trainings.
• Mentor team members and support production environments.

Skills

NLP & LLM/Generative AI

JavaScript

Python

Java

DialogFlow/Kore.ai/Cognigy/Amazon Lex/

CCaaS/NICE CXone

Team mentoring

Fast-paced environment

Tools

DialogFlow

Kore.ai

Cognigy

Omilia

Amazon Lex

NICE CXone

CXone Studio

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE Cognigy software platform. This is a hands- on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You'll Be Doing

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
• Code and test projects
• Deliver high-quality software on time
• Attend meetings and training as required
• Perform system analysis and project management duties for the successful completion of a project
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences
• Exercises wide latitude in determining objectives and approaches to engagements
• Mitigating and resolving code errors for development and future concepts

What You'll Bring To The Role

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions
• 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems
• 5+ years JavaScript experience
• Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia
• Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist
• Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
• Team Player and the ability to mentor team members
• Desire to work in a fast-paced environment

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.