Senior AI Agentic Architect for Next-Gen CX Platform

eBay; Bellevue (WA); Hybrid; USD 157,000 - 291,000; Full time

Job summary

eBay’s Customer Experience teams are building AI-enabled platforms to support buyers and sellers across the globe. The role focuses on architectural leadership for agentic CX capabilities, unifying models, orchestration, and enterprise knowledge with reliable, secure, and scalable solutions.

You will guide cross-team efforts, evaluate new AI frameworks, and shape how agentic systems operate at scale, balancing performance and cost while meeting business needs.

Qualifications

• 10+ years of software engineering experience.
• Experience architecting AI/ML or Generative AI systems into production.
• Strong knowledge of modern AI system architecture (agentic systems, orchestration, workflows).
• Deep distributed-systems expertise across APIs, event-driven design, data/state management.
• Hands-on experience integrating AI into production environments.
• Technical depth from architecture to implementation (prototypes, reviews).
• Cross-organizational technical leadership across multiple teams.
• Strong judgment balancing quality, safety, performance and cost at scale.
• Experience with CX/CS or contact center tech is valuable but not required.

Responsibilities

• Define architecture for agentic CX capabilities (models, orchestration, tools, workflows, policy).
• Establish reusable patterns and platform boundaries for AI-enabled experiences.
• Architect agent interactions with knowledge, APIs, tools, workflows, and policy systems.
• Shape operation of agentic systems at scale (evaluation, observability, latency, costs).
• Evaluate emerging models/frameworks to strengthen the platform.
• Validate architecture decisions via prototypes, spikes, and design reviews.
• Lead technical alignment across teams and partners.

Skills

Software architecture

AI/ML systems

Distributed systems

APIs & services

Observability

Latency & cost

Cross-team leadership

Security & reliability

CX/CS knowledge

Job description

eBay’s Customer Experience teams are building AI-enabled platforms to support buyers and sellers across the globe. The role focuses on architectural leadership for agentic CX capabilities, unifying models, orchestration, and enterprise knowledge with reliable, secure, and scalable solutions.

You will guide cross-team efforts, evaluate new AI frameworks, and shape how agentic systems operate at scale, balancing performance and cost while meeting business needs.