Senior AI & Agentic Architect — Scale Experience Platforms

eBay; Portland (OR); Hybrid; USD 157,000 - 255,000; Full time

Job summary

eBay is seeking a Senior Software Architect to lead the architecture of agentic Customer Experience capabilities, integrating models with enterprise knowledge, tools, and workflows. The role blends AI with scalable systems and requires strong leadership across teams.

This hybrid position offers in-office and remote days, with primary location Austin or Portland, and a competitive base pay with bonus/RSUs. Visa sponsorship is not available for remote roles.

Qualifications

• 10+ years of software engineering experience with large-scale distributed systems.
• Proven experience architecting AI/ML or Generative AI in production with ownership of outcomes.
• Strong knowledge of agentic AI architectures, orchestration, retrieval and workflows.

Responsibilities

• Define architecture for agentic Customer Experience capabilities across models, orchestration, tools, workflows and policy systems.
• Establish reusable patterns and platform boundaries for AI-enabled experiences across journeys and channels.
• Architect interaction between agents, enterprise knowledge, APIs, tools, workflows, and policy systems with reliability and security.
• Shape operation of agentic systems at scale, including evaluation, observability, latency, and costs.
• Evaluate emerging models and frameworks to strengthen the platform and adoption across teams.
• Validate decisions via prototypes, spikes, and design reviews, turning into reusable capabilities.

Skills

Distributed systems design

AI/ML in production

Agentic AI architectures

Cross-team leadership

System performance & security

Job description

eBay is seeking a Senior Software Architect to lead the architecture of agentic Customer Experience capabilities, integrating models with enterprise knowledge, tools, and workflows. The role blends AI with scalable systems and requires strong leadership across teams.

This hybrid position offers in-office and remote days, with primary location Austin or Portland, and a competitive base pay with bonus/RSUs. Visa sponsorship is not available for remote roles.