AI Search Strategy & Agentic CX Manager

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Job summary

CVS Health in the United States is seeking a Manager of AEO & Agentic Customer Experience to lead the platform strategy, playbooks, and governance for AI-powered discovery across health and retail surfaces. You will partner with marketing, operations, and product teams to shape the platform and drive measurable improvements in customer trust and outcomes.

The role will scale the Profound platform, build dashboards, and translate data into executive-ready stories, influencing senior leaders and

Qualifications

• 6+ years in SEO or search strategy with AEO/GEO optimization.
• 4+ years turning data into actionable customer insights.
• Experience integrating multiple datasets (CRM, reviews, surveys) to tell the customer story.

Responsibilities

• Own CVS's AEO strategy and operational roadmap across multiple touchpoints.
• Lead cross-functional partnerships to drive governance, measurement, and adoption.
• Build dashboards and platforms to surface sentiment, share-of-answer, and trust metrics.
• Translate complex data into strategic narratives for senior leaders.

Skills

SEO strategy

AEO optimization

GEO optimization

LLM optimization

Data analysis

Content optimization

Education

Bachelor's degree

Tools

Tableau

Power BI

SQL

Qualtrics

Job description

CVS Health in the United States is seeking a Manager of AEO & Agentic Customer Experience to lead the platform strategy, playbooks, and governance for AI-powered discovery across health and retail surfaces. You will partner with marketing, operations, and product teams to shape the platform and drive measurable improvements in customer trust and outcomes.

The role will scale the Profound platform, build dashboards, and translate data into executive-ready stories, influencing senior leaders and