Senior AI & Agentic Architecture Leader

eBay; Salt Lake City (UT); Hybrid; USD 157,000 - 255,000; Full time

Job summary

eBay is looking for a highly experienced software architect to define and lead the architecture of agentic AI-enabled Customer Experience platforms. You will connect models with enterprise knowledge, APIs, tools, and workflows to deliver reliable, secure, and scalable experiences.

You will drive architectural decisions across multiple teams, evaluate new AI frameworks, and ensure performance and cost efficiency at scale. Hybrid work in the US with strong leadership responsibilities.

Qualifications

• 10+ years in software engineering with large-scale distributed systems experience.
• Proven track record shipping AI/ML or Generative AI in production.
• Deep knowledge of modern AI system architecture and agentic workflows.
• Experience leading architecture decisions across multiple teams.

Responsibilities

• Define architecture for agentic Customer Experience capabilities across models, orchestration, retrieval, tools, workflows, and policy.
• Create reusable platform patterns and boundaries for AI-enabled experiences across journeys and channels.
• Architect interactions between agents and enterprise knowledge, APIs, tools, and case management.
• Shape scalable operation of agentic systems with evaluation, observability, latency, and cost considerations.
• Evaluate emerging models and frameworks to strengthen the platform.
• Validate decisions through prototypes, spikes, and design reviews.
• Lead alignment across teams, balancing customer needs with engineering priorities.

Skills

Distributed systems design

AI/ML in production

Agentic systems architecture

APIs and service boundaries

Observability and latency

Prototype and reference impl.

Cross-organizational leadership

Technical judgment

Production AI integration

Cost and security awareness

Job description

eBay is looking for a highly experienced software architect to define and lead the architecture of agentic AI-enabled Customer Experience platforms. You will connect models with enterprise knowledge, APIs, tools, and workflows to deliver reliable, secure, and scalable experiences.

You will drive architectural decisions across multiple teams, evaluate new AI frameworks, and ensure performance and cost efficiency at scale. Hybrid work in the US with strong leadership responsibilities.