Senior Advisor, Advising Communications & Student Success

Arizona State University; Tempe (AZ); Sur place; USD 52 000 - 58 000; Plein temps

Résumé du poste

Arizona State University in Tempe seeks an Academic Advisor 3 to support undergraduate and graduate students pursuing teacher certification, in both online and on-campus environments.

You will coordinate advising communications, develop outreach plans, and collaborate with multiple college partners to ensure clear, timely information and a strong student experience from enrollment through graduation.

Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsabilités

• Provide academic advising to students pursuing teacher certification, including academic planning, program progression, certification readiness, and navigation of university policies and resources.
• Support students across online and in-person programs, providing individualized guidance and helping students identify and navigate barriers to academic progress and success.
• Use direct advising experience, student questions, and emerging trends to identify opportunities to improve communications, outreach, and the overall student experience.
• Lead the planning and coordination of advising communications for undergraduate and graduate Teacher Preparation students across key points in the student journey.
• Develop and maintain communication plans, calendars, workflows, templates, and resources to support timely, accurate, and coordinated student outreach.
• Collaborate closely with advising leaders, Placement Experience Navigators, Career and Workforce Systems, Student Success Systems, faculty, and other college partners to align student-facing communications and outreach.
• Coordinate communications related to academic advising, registration, program progression, placements and field experiences, student teaching, certification readiness, career preparation, student support, and other key milestones and deadlines.
• Lead targeted and proactive outreach campaigns for specific student populations based on academic milestones, student needs, enrollment or progression status, and other identified priorities.
• Lead cross-functional communication projects by bringing partners together, establishing timelines and responsibilities, coordinating deliverables, and ensuring appropriate follow-through.
• Identify communication gaps, duplication, conflicting information, and recurring areas of student confusion and work collaboratively with appropriate partners to develop solutions.
• Use student data, feedback, engagement trends, and communication outcomes to evaluate outreach efforts and recommend improvements to messaging, timing, audience segmentation, and communication strategies.
• Translate complex academic, advising, placement, and university information into clear, accessible, student-centered communications with actionable next steps.
• Maintain strong collaborative relationships across the Office of Academic and Career Success and the college and contribute to shared efforts to create a seamless and coordinated experience for Teacher Preparation students.
• Communicate emerging student needs, communication challenges, and opportunities for improvement to appropriate leaders and partners.
• Participate in Teacher Preparation Superteam initiatives, projects, meetings, and continuous improvement efforts in support of student persistence, progression, engagement, and completion.
• Collaborate with marketing and communications team on ensuring external student-facing information is accurate, current, accessible, and aligned with advising and placement practices.

Connaissances

Academic advising

Student success

Communication

Project coordination

Formation

Bachelor's degree

Outils

PeopleSoft

Salesforce

Marketing Cloud

Description du poste

Arizona State University in Tempe seeks an Academic Advisor 3 to support undergraduate and graduate students pursuing teacher certification, in both online and on-campus environments.

You will coordinate advising communications, develop outreach plans, and collaborate with multiple college partners to ensure clear, timely information and a strong student experience from enrollment through graduation.