Academic Success Advisor

Arizona State University; Glendale (AZ); Hybrid; USD 52,000 - 58,000; Full time

Job summary

Arizona State University is seeking an Academic Advisor 1 at the West Valley campus to provide direct student-facing support to undergraduates and promote timely degree progress. You will use various software tools, advising theories, and retention strategies as part of a collaborative team focused on persistence and graduation rates.

The role emphasizes proactive student engagement, effective communication, and ongoing learning across multiple university systems.

Qualifications

• Bachelor's degree or equivalent required.
• Direct academic advising experience preferred.
• Knowledge of retention strategies and student development theory.

Responsibilities

• Provide individual and group academic advising for undergraduates.
• Support onboarding and new student orientation activities.
• Monitor academic progress using system tools and analytics.
• Collaborate with students, faculty, and staff to promote success.

Skills

Student advising

Interpersonal communication

Team collaboration

Retention strategies

Education

Bachelor's degree or equivalent

Tools

Student Information Systems

CRM (Student Relationship Management)

Analytics software

Degree progress tools

Job description

Job Profile:

Academic Advisor 1

Job Family:

Academic Advising

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes

Job Description:

Position Salary Range:

• $52,000 - $58,000 per year, DOE

Location:

Arizona State University, West Valley campus

4701 W. Thunderbird Rd, Glendale, AZ 85306

Job Description:

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to join our advising team at the West Valley Campus. Utilizing holistic academic advising and support strategies, this position will support undergraduate students in making timely progress toward a degree. They will work as part of a team to increase persistence, retention and graduation rates. This position is located at ASU's West Valley campus with the opportunity for hybrid work as the business need allows.

Essential Duties:

• Provides individual and group academic advising and/or interacts with students in support of academic success, for our undergraduate campus, online or both based on the business need.
• Participates in New Student Orientation and any events or efforts associated with onboarding.
• Build rapport and connect with students proactively and quickly.
• Works closely and collaboratively with students, faculty, and staff to support academic success.
• Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention-focused strategies, and relevant advising/student development/engagement theories.
• Maintains an openness to new and developing tools utilized across the university to aid in student success and excellent service.
• Able to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Utilizes collegial, interpersonal skills to communicate effectively in person, via email , and by phone; establishes and maintains effective professional working relationships.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
• Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of various tools and how they impact the student experience.
• Recognizes and resolves complex issues and/or escalates to leadership with potential solutions and appropriate judgment
• Other duties as assigned

Desired Qualifications:

• Master's degree in counseling, higher education, or closely related field
• Direct academic advising experience with undergraduate student populations
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence based, academic advising strategies
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations Experience in interpreting student needs and determining when to liaise with other university resources
• Experience in designing presentation materials and evidence of effective oral presentations in group settings
• Demonstrated ability to communicate effectively and use emotional intelligence
• Evidence of professional maturity, discretion, and judgment
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy
• Experience with use of internet-based research tools and Microsoft Office computer applications
• Experience with Salesforce, Peoplesoft, and other student tracking tools preferred

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and to walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.

Department Statement:

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.