Senior Advertiser Support Specialist - Ads Safety

United States Digital Space LLC; United States; À distance; USD 120 000 - 165 000; Plein temps

Résumé du poste

the company’s Senior Advertiser Support Specialist role focuses on building and scaling advertiser support within Ads Safety Operations. You will handle advertiser inquiries and escalations, ensuring accurate guidance on policies, reviews, and product behavior.

You will partner with Engineering, Product, Policy, Legal and Go To Market teams to refine guidance, improve tooling, and implement AI-driven processes that raise support quality at scale.

Qualifications

• 6+ years in customer support, user operations, ads operations or related fields.
• Experience handling high-impact advertiser cases and escalations.
• Comfort with AI tools and automation to streamline tasks.

Responsabilités

• Own advertiser cases from intake to resolution, including complex escalations.
• Develop expertise across advertiser workflows, policies, and review processes.
• Analyze ticket themes and metrics to drive improvements and safety.
• Create clearer help content, playbooks, and self-service opportunities.
• Collaborate with Product, Policy, Engineering, Legal, and GTM teams.

Connaissances

Customer support

Advertiser cases ownership

AI & automation awareness

Cross-functional collaboration

Outils

Python

AI tooling

Description du poste

the company’s Senior Advertiser Support Specialist role focuses on building and scaling advertiser support within Ads Safety Operations. You will handle advertiser inquiries and escalations, ensuring accurate guidance on policies, reviews, and product behavior.

You will partner with Engineering, Product, Policy, Legal and Go To Market teams to refine guidance, improve tooling, and implement AI-driven processes that raise support quality at scale.