Senior ADRC Client Services Lead (EDWP Expert)

WorkSource Atlanta Regional - Fayette; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Atlanta Regional Commission (ARC) is seeking a Client Services Liaison, Principal/ADRC 2 to supervise an ADRC team and serve as the subject matter expert on EDWP including intake, screenings, and network management.

Responsibilities include ensuring quality, coordinating policy updates, and reporting while building strong partner relationships to expand access to services across the region.

Qualifications

• Master's degree in social work, human services, counseling or psychology.
• Three years of related counseling client advocacy, information/referral or related program administration experience.
• OR An equivalent combination of education and experience.

Responsibilities

• Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
• Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
• Monitor quality and completion of work assigned to the team
• Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
• Collaborate with partners to strengthen relationships, identify new program opportunities to address emerging issues, and improve access to services.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Skills

Leadership

Interpersonal skills

Oral and written communication

Policy & procedures knowledge

Education

Master's degree in social work, human services, counseling or psychology

Tools

Microsoft Office

Job description

The Atlanta Regional Commission (ARC) is seeking a Client Services Liaison, Principal/ADRC 2 to supervise an ADRC team and serve as the subject matter expert on EDWP including intake, screenings, and network management.

Responsibilities include ensuring quality, coordinating policy updates, and reporting while building strong partner relationships to expand access to services across the region.