Client Services Liaison, Principal (C43)

Atlanta Regional Commission; Atlanta (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

The Atlanta Regional Commission (ARC) seeks a Client Services Liaison, Principal/ADRC 2 to lead the Aging & Disability Resource Connection team and serve as the subject matter expert on the Elderly and Disabled Waiver Program.

The role focuses on supervising, policy updates, data gathering, and collaboration with partners to improve access to services for older adults and individuals with disabilities in the Atlanta region.

Qualifications

• Master’s degree in social work, human services, counseling or psychology
• Three years of related counseling, client advocacy, information/referral or related program administration experience.

Responsibilities

• Supervise ADRC team and conduct performance evaluations.
• Identify program priorities, trends, outcomes, and sustainable models.
• Oversee EDWP intake, referrals, screenings, and client calls.
• Coordinate quality assurance activities and records reviews.
• Build relationships with partners and stakeholders to improve access to services.
• Prepare reports, gather data, and develop operating policies.
• Ensure compliance with laws and regulations governing EDWP.

Skills

Leadership

Supervision

Policy development

Data analysis

Communication

Relationship building

Education

Master’s degree in social work, human services, counseling or psychology

Tools

Microsoft Office

Job description

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.

The Client Services Liaison, Principal/ADRC 2 is responsible for supervising an ADRC (Aging & Disability Resource Connection) team and is expected to be the subject matter expert on EDWP (Elderly and Disabled Waiver Program) to include but not limited to EDWP intake and screening functions; state policy and procedure; the EDWP Provider Network; and general program requirements and trends.

• Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
• Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
• Monitor quality and completion of work assigned to the team
• Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
• Collaborate with partners to strengthen relationships, identify new program opportunities to address emerging issues, and improve access to services.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Stay abreast of legislation, rules, regulations, and emerging/best practices
• Assist with the development and updates of policies, procedures, and protocols
• Prepare reports and documents
• Gather and analyze data
• Manage core functions of the ADRC team; develops new strategies and initiatives
• Develop, update, and implement operating policies, procedures, and protocols.
• Build and maintain relationships with partners, stakeholders, and the community.
• Perform other duties assigned to support agency goals and objectives.

• Master’s degree in social work, human services, counseling or psychology
• Three years of related counseling client advocacy, information/referral or related program administration experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

• At least one year of supervisory experience
• Knowledge of Georgia’s Elderly and Disabled Waiver Program
• Knowledge of Home and Community Based Services (SOURCE, CCSP, ICWP)
• Knowledge of Medicare and Medicaid eligibility
• Ability to communicate at all levels within the organization
• Ability to foster teamwork, open communications with and among staff, making sure to build a culture of trust, collaboration, innovation, high performance and integrity
• Ability to evaluate the work of planning staff; evaluate internal processes and balance workload with staff resources; provide leadership and direction for assigned programs
• Highly developed interpersonal skills to interact effectively with internal colleagues, external stakeholders, staff, and others
• Skill in oral and written communication
• Proficient in general office equipment and Microsoft Office software applications.