Client Services Liaison, Principal (C43)

Atlanta Regional Commission (ARC); Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Atlanta Regional Commission (ARC) seeks a Client Services Liaison, Principal/ADRC 2 to supervise an ADRC team and serve as a subject matter expert on the Elderly and Disabled Waiver Program (EDWP). This role focuses on intake, screenings, referrals, and program administration within the aging and disability services framework.

Responsibilities include directing staff, ensuring quality, collaborating with partners, developing policies, and reporting on outcomes.

Qualifications

• Master’s degree in social work, human services, counseling or psychology.
• Three years of related counseling client advocacy, information/referral or related program administration experience.
• Equivalent combination of education and experience acceptable to perform essential duties.

Responsibilities

• Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
• Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
• Monitor quality and completion of work assigned to the team
• Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
• Collaborate with partners to strengthen relationships, identify new program opportunities and improve access to services.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Stay abreast of legislation, rules, regulations, and emerging/best practices
• Assist with the development and updates of policies, procedures, and protocols
• Prepare reports and documents
• Gather and analyze data
• Manage core functions of the ADRC team; develops new strategies and initiatives
• Develop, update, and implement operating policies, procedures, and protocols.
• Build and maintain relationships with partners, stakeholders, and the community.

Skills

Supervisory experience

Interpersonal skills

Oral and written communication

Policy development

Data gathering/analysis

Microsoft Office

Education

Master’s degree in social work, human services, counseling or psychology

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.
The Client Services Liaison, Principal/ADRC 2 is responsible for supervising an ADRC (Aging & Disability Resource Connection) team and is expected to be the subject matter expert on EDWP (Elderly and Disabled Waiver Program) to include but not limited to EDWP intake and screening functions; state policy and procedure; the EDWP Provider Network; and general program requirements and trends.
• Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
• Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
• Monitor quality and completion of work assigned to the team
• Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
• Collaborate with partners to strengthen relationships, identify new program opportunities to address emerging issues, and improve access to services.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Stay abreast of legislation, rules, regulations, and emerging/best practices
• Assist with the development and updates of policies, procedures, and protocols
• Prepare reports and documents
• Gather and analyze data
• Manage core functions of the ADRC team; develops new strategies and initiatives
• Develop, update, and implement operating policies, procedures, and protocols.
• Build and maintain relationships with partners, stakeholders, and the community.
• Perform other duties assigned to support agency goals and objectives.
• Master’s degree in social work, human services, counseling or psychology
• Three years of related counseling client advocacy, information/referral or related program administration experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:
• At least one year of supervisory experience
• Knowledge of Georgia’s Elderly and Disabled Waiver Program
• Knowledge of Home and Community Based Services (SOURCE, CCSP, ICWP)
• Knowledge of Medicare and Medicaid eligibility
• Ability to communicate at all levels within the organization
• Ability to foster teamwork, open communications with and among staff, making sure to build a culture of trust, collaboration, innovation, high performance and integrity
• Ability to evaluate the work of planning staff; evaluate internal processes and balance workload with staff resources; provide leadership and direction for assigned programs
• Highly developed interpersonal skills to interact effectively with internal colleagues, external stakeholders, staff, and others
• Skill in oral and written communication
• Proficient in general office equipment and Microsoft Office software applications.