Senior Adobe CJA Analytics Lead — Customer Insights

EY; Toledo (OH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) / Pension

Paid time off

Job summary

EY is seeking an Adobe Workfront Fusion Specialist to join our Marketing Transformation team. You will design, develop, and implement analytics solutions using Adobe Workfront Fusion and Adobe CJA to deliver actionable customer insights and optimize marketing strategies.

The role requires strong data analytics skills, experience with SQL/Python/R, and the ability to communicate insights to clients. You’ll work in a hybrid setting with travel as needed, supporting business development across

Qualifications

• Bachelor’s degree required (4-year); Master’s degree preferred.
• Typically, 2-3 years of relevant experience in data analytics or a related field.
• Proven experience with Adobe Workfront Fusion or similar analytics platforms.
• Strong understanding of data visualization tools and techniques.
• Experience working in marketing analytics, customer experience, or related fields.
• Ability to support business development opportunities throughout the sales lifecycle.
• A valid passport and US driver’s license; willingness and ability to travel as needed.

Responsibilities

• Design and develop analytics solutions using Adobe Customer Journey Analytics to provide insights into customer behavior and marketing performance.
• Collaborate with cross-functional teams to gather requirements and define project scope and objectives.
• Implement data collection strategies and ensure data integrity across various marketing channels.
• Analyze data to identify trends, patterns, and opportunities for optimization in marketing strategies.
• Create and maintain dashboards and reports that effectively communicate insights to stakeholders.
• Provide thought leadership on best practices in data analytics and customer journey mapping.
• Mentor junior team members, fostering a culture of collaboration and continuous learning.
• Leading project delivery from initiation to completion.
• Managing client relationships and engaging in daily interactions.
• Ensuring quality assurance and adherence to best practices in analytics implementation.

Skills

Adobe Workfront Fusion

Adobe CJA

Data analytics

SQL

Python

R

Tableau

Power BI

Client communication

Education

Bachelor’s degree

Master’s degree preferred

Tools

Adobe Workfront Fusion

Adobe CJA

Job description

EY is seeking an Adobe Workfront Fusion Specialist to join our Marketing Transformation team. You will design, develop, and implement analytics solutions using Adobe Workfront Fusion and Adobe CJA to deliver actionable customer insights and optimize marketing strategies.

The role requires strong data analytics skills, experience with SQL/Python/R, and the ability to communicate insights to clients. You’ll work in a hybrid setting with travel as needed, supporting business development across