Senior Admissions Specialist

Waubonsee Community College; Sugar Grove (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package

14 paid holidays

Low-cost medical, dental, and vision

Pension through SURS

Job summary

Waubonsee Community College, Sugar Grove Campus, is hiring a Senior Admissions Specialist to oversee onboarding, training, and recruitment activities. This full-time, on-site role supports prospective students and uses the CRM to manage engagements.

The position requires a Bachelor’s degree, 3+ years in recruitment/advising, and strong communication skills. Travel and evening/weekend coverage may be needed. Join a college focused on student success and community impact.

Qualifications

• Bachelor's degree required; Master's preferred.
• 3+ years in recruitment/advising at post-secondary level.
• Excellent communication and interpersonal skills.
• Experience with case management.
• Familiarity with CRM and data entry.
• Valid driver's license and willingness to travel.
• Bilingual English/Spanish preferred, not required.

Responsibilities

• Assist with onboarding and training of new admissions specialists.
• Support recruitment and onboarding services and technologies.
• Serve as subject matter expert for admissions functions and Salesforce CRM.
• Provide outreach to prospective students via email and phone.
• Coordinate and deliver trainings and community recruitment events.
• Perform other duties as assigned.

Skills

Recruitment experience

Student advising

Communication

Customer service

Case management

Education

Bachelor's degree

Master's degree

Tools

CRM systems

Data entry

Microsoft Office

Salesforce CRM

Job description

Senior Admissions Specialist

Full-time Staff

Sugar Grove Campus

Hybrid Option: No

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

Responsibilities

• Under direction of the Admissions Manager, the Senior Admissions Specialist assists with onboarding and training of new specialists and supporting professional development of current specialists including but not limited to developing and delivering trainings, supporting recruitment and onboarding services and technologies, and reviewing quality measures.
• Serves as subject matter expert with onboarding functions including program availability, application completion, course placement requirements, completion of the PRR or PAR modules, and usage of Salesforce CRM. This includes representing Admissions on workgroups and committees that require an expert admissions specialist perspective.
• Troubleshoots and clarifies information about College policies, procedures, academic programs of study and other services offered by the College.
• Work on special projects related to new student recruitment and onboarding (for example, short video creation for steps to getting started).
• Coordinate and provide training for Admissions Federal Work Study students for the purpose of assisting specialists with recruitment events included but not limited to pulling together materials, offering tours, and participating on panels.
• Provide prompt outreach to prospective student inquiries received via e-mail, web forms, contact cards, etc.
• Manage assigned prospective student caseload, including but not limited to conducting phone outreach, walk-in onboarding meetings, and attending high school/community recruitment opportunities.
• Conduct regular follow up calls to students as they move through the steps to getting started as well as re-engagement calls for students who have not yet enrolled and maintain regular communication with designated prospects as determined by the CRM.
• Enter outreach notes and student information into the Customer Relationship Management (CRM) system as well as assist with maintaining open task lists and with re-assignment of prospects as they move through the enrollment funnel.
• Provide walk-in new student onboarding coverage, including coverage at extension campuses as needed.
• Maintain general knowledge of college activities, programs and requirements with the ability to refer inquiries to the appropriate personnel.
• Assist with the planning and implementation of recruitment events as needed.
• Serve as a representative of the college at community and district high school events as needed.
• Assist with the department’s direct mail and tele-counseling activities as needed.
• Assist with coordinating phone call lists and other tasks for Student Ambassadors.
• Assist with the Gustafson Scholarship program activities as needed.
• Assist with providing front desk phone and student intake coverage as well as administrative office tasks as needed.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in related field required. Master’s degree in related field preferred.
• A minimum of three years’ successful experience in recruitment and/or advising function involving public contact in an educational setting at a post-secondary level, preferably at a community college. Experience with case management is a must.
• Excellent communication and interpersonal skills, with proven successful experience working with diverse populations.
• Excellent problem-solving skills and attention to detail.
• Outstanding phone and e-mail etiquette.
• Familiarity with CRM systems, data entry for updating student records and other student service/computer software.
• Valid driver’s license, reliable transportation, and the ability to travel regularly to recruitment locations. Employment is contingent upon successful completion of a motor vehicle record check.
• Bilingual proficiency in English and Spanish is preferred, not required.
• Flexibility and ability to handle multiple priorities. Must be willing and available to work at more than one campus and work one evening per week and occasional weekends as required.

1. Cover Letter-Yes
2. Resume-Yes
3. References-Yes (Can be provided at interview)
4. Transcripts-Yes (Can be provided at interview)

Position Details

• req2241
• Grant Funded: No
• Compensation Range: 27.56 - 33.21
• Compensation Type: Hourly
• Compensation: The pay for this position will be determined by your experience, education, and qualifications.
• Work Schedule: M-F 8 a.m. - 4:30 p.m. One evening per week required. Hours for that day are 10 a.m. - 6:30 p.m.
• Work Hours: 40
• Testing: No
• Priority Application Review Date: 11/13/2026
• Applications received by the “Priority Application Review Date” will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.
• Benefits:

Equal opportunity employer, including disability and veteran