Dual Credit Specialist

Waubonsee Community College; Sugar Grove (IL); Hybrid; USD 31,000 - 37,000; Full time

Job summary

Waubonsee Community College in Sugar Grove, IL, seeks a Dual Credit Specialist. This full-time, hybrid-position supports the daily operations of the DualCredit program, including student registrations, instructor documentation, and program records with emphasis on accuracy and timely service to students and partners.

The ideal candidate has an associate degree (bachelor’s preferred) and at least two years of administrative support.

Qualifications

• An associate degree is required; a bachelor's degree is preferred.
• Two years of administrative support experience required.
• Experience with student information systems and data tracking tools.
• Strong attention to detail and ability to manage high-volume records.
• Excellent communication and confidentiality with FERPA.

Responsibilities

• Process dual credit student registrations accurately and on schedule.
• Maintain instructor credentialing files and compliance docs.
• Support onboarding for new dual credit instructors.
• Coordinate data entry in Banner and digital drives.
• Assist with state reporting data collection.
• Communicate with high school partners about docs and deadlines.
• Maintain digital filing systems for program docs.
• Provide support for meetings and faculty workshops.
• Protect confidentiality per FERPA and college policy.

Skills

Administrative support

Data entry

Communication skills

Confidentiality

Education

Associate degree

Bachelor's degree preferred

Tools

Student information systems

Data tracking tools

Databases

Microsoft Office 365

Job description

Dual Credit Specialist

Full-time Staff

Hybrid Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

Reporting to the Director of DualCredit and P-20 Partnerships, the Dual Credit Specialist providesadministrative and technical support for the daily operations of the DualCredit program. The position supports accurate and timely processing of studentrecords, registration materials, instructor documentation, and program recordsin accordance with institutional, state, and applicable accreditationrequirements. The Dual Credit Specialist supportsstudent- and partner-facing administrative processes, with an emphasis onrecord accuracy, workflow coordination, timely communication, and effectiveservice to students, instructors, high school partners, and internaldepartments.

Responsibilities

• Process dual credit student registration materials, ensuring completeness, accuracy, and adherence to established procedures and deadlines.
• Review and track prerequisite documentation, placement measures, and supporting academic records in coordination with Admissions and Registration & Records.
• Maintain instructor credentialing files, transcripts, and related compliance documentation in accordance with institutional and applicable accreditation requirements.
• Support new dual credit instructors with onboarding and orientation to Waubonsee systems, procedures, and processes.
• Manage data entry and documentation tracking within Banner, shared drives, and other digital workflow systems.
• Prepare and maintain spreadsheets, reports, and tracking tools related to enrollment, course rosters, instructor assignments, and program operations.
• Coordinate communication with high school partners regarding missing documentation, registration status, required forms, deadlines, and other program-related information.
• Review and update assigned Dual Credit web content to ensure information is accurate, current, and consistent. Assist with state reporting preparation, data collection, and compilation as directed.
• Maintain primarily digital filing systems for agreements, instructor approvals, course approvals, and other program and compliance documentation.
• Provide administrative and logistical support for meetings, professional development activities, orientations, and faculty workshops.
• Assist students, instructors, and high school partners with registration-related questions and troubleshoot registration issues in collaboration with Admissions, Registration & Records, and other appropriate departments.
• Maintain confidentiality of student, instructor, and institutional information in accordance with FERPA, College policies, and other applicable requirements.
• Support continuous improvement efforts by identifying administrative process inefficiencies and recommending potential workflow improvements.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• Associate degree required; bachelor's degree preferred.
• Two years of administrative support experience required, preferably in higher education, K-12 education, enrollment services, student services, or a related environment.
• Experience using student information systems, data tracking tools, databases, and Microsoft Office 365 applications.
• Strong attention to detail with demonstrated ability to accurately manage and maintain high-volume records and documentation.
• Ability to organize and prioritize multiple responsibilities and meet deadlines in a deadline-driven environment.
• Strong customer service, interpersonal, written, and verbal communication skills with the ability to work effectively with students, faculty, staff, and external partners.
• Ability to maintain confidentiality and appropriately handle sensitive student and personnel information.
• Demonstrated commitment to student-centered service and equitable access.

Position Details

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Grant Funded: No

Compensation Range: 22.44 - 27.04

Compensation Type: Hourly

Compensation: The pay for this position will be determined by your experience, education, and qualifications.

Work Schedule: M-F 8 a.m. - 4:30 p.m.

Work Hours: 40

Testing: No

Priority Application Review Date: 10/20/2026

Applications received by the “Priority Application Review Date” will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.

Benefits: Click to See Benefits Page

Special Instructions

You may attach references or transcripts to your application. References and official transcripts for Associate's degrees or higher are required to be submitted during the background check process.

Equal opportunity employer, including disability and veteran