Admissions Specialist II

College of Southern Maryland; La Plata (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

The College of Southern Maryland seeks an Admissions Specialist I to serve as the voice of the college for prospective and current students in the tri-county area, primarily via phone and email. You will run reports in the CRM, assist with events, and provide campus tours as needed.

Under supervision, you will support residency processing, data changes, and outreach, helping students navigate from application to enrollment with a consultative approach.

Qualifications

• Bachelor’s degree preferred.
• 3+ years full-time admissions experience preferred.
• Experience with CRM software and producing reports.

Responsibilities

• Provide exemplary customer service and basic advisement to students at all stages of enrollment via phone, email, in-person, and other channels.
• Maintain relationships with prospective students, educating them on programs and admissions requirements, guiding from application to enrollment.
• Represent the college at recruitment events and provide campus tours/visits as needed.

Skills

Customer service

Communication

Organization

Multitasking

Education

Bachelor's degree preferred

Tools

CRM software

Excel

Job description

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The individual in this position is part of a team that provides excellent customer service to the tri-county area and is the voice of the college for all contacts. Under the supervision of the Associate Director, the Admissions Specialist represents the college by interacting with prospective students, new and current students and with the local and college community utilizing various platforms, with an emphasis on phone and email communication. The incumbent runs reports for recruiting/admissions events and call campaign purposes using the Customer Relations Management software (CRM). The incumbent represents CSM at recruitment/welcome events as needed and provides campus tours/visits for prospective students and their families and performs a variety of functions to support current students. This position is journey level, requires some work experience, and performs non-routine work.

Reports to: Associate Director, AOD

The hiring salary for this position will be from the min to mid-point of the salary range advertised.

This position is open until filled.

50% Customer Support and Admissions Guidance

• In a call center setting, provide exemplary customer service and basic advisement to students at all stages of the enrollment cycle (from prospect to enrollment) through telephone, email, in-person, and other communication channels.
• Acts as an internal recruiter for CSM by reaching out and maintaining relationships with prospective students in a way that establishes a trustful rapport, educating prospective students on CSM programs and admissions requirements, assisting students from application to enrollment, and helping students overcome potential barriers within the enrollment process.
• Guides prospective students through their decision-making process by engaging in a consultative dialogue to explore student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the institution.
• Provides basic information to the college and local community regarding upcoming events and campus locations.

40% Administrative Support

• Handles various administrative functions of the Admissions Office, including processing residency documentation, conducting student demographic information changes, processing applications, etc.
• Creates Excel reports/spreadsheets for student orientation, advisement, and registration events as well as admissions outreach.
• Implements the college’s communications plan for prospective students utilizing Customer Relations Management (CRM) software and utilize the CRM daily by accurately tracking and maintaining all interactions with prospects and applicants.

10% Event Support

• Coordinates and facilitates on–campus tours and visits for prospective students and community groups
• Represents the college at recruitment events and other events that relate to the enrollment goals and objectives of the institution (i.e. open houses and registration events, high school fairs, Maryland College Application Campaign, high school senior interviews, etc.).

Additional Duties

• Performs other related duties as assigned.

Preferred Education and Experience

• Bachelor’s degree preferred
• Internal Three (3) years full-time experience as an Admissions Specialist I with the College of Southern Maryland or bachelor’s degree plus two (2) year full time experience as an Admissions Specialist I with the College of Southern Maryland
• External Three (3) to five (5) years of full-time related work experience in college admissions preferred

• Proven organizational skills including the ability to multi-task, ability to work independently and with a group, and attention to detail
• Demonstrated ability to work effectively with students, peers, and community
• Effective communication, interpersonal and presentation skills

PHYSICAL DEMANDS

The work is mostly sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.

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