Senior Administrator - Qualys

HCL Technologies Limited; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Paid holidays

Medical & dental coverage

Vision coverage

Job summary

HCLTech, a global technology leader, seeks a Sr Administrator in Support & Operations to drive advanced technical support and sustain a strong security posture in the United States. You will troubleshoot complex incidents, perform root cause analyses, and leverage Qualys and SOC tools to ensure timely resolutions for clients.

The role emphasizes mentoring teammates, maintaining high CSAT scores, updating the knowledge base, and collaborating with cross-functional teams to keep operations secure

Qualifications

• Proficiency in Qualys for vulnerability scanning and management.
• Solid understanding of Security Operations Center (SOC) processes and tools.
• Strong analytical and troubleshooting skills for incident resolution.
• Familiarity with customer service principles and practices.

Responsibilities

• Adhere to quality standards and company policies while using Qualys and SOC tools.
• Provide advanced support for complex incidents escalated by analysts.
• Mentor and train new hires and coach analysts to enhance capability.
• Resolve complex tickets within SLAs with cross-functional teams.
• Ensure high CSAT by achieving first-call resolution and proactive threat handling.

Skills

Qualys

SOC processes

Analytical skills

Troubleshooting

Tools

Qualys

SOC tools

Job description

The Sr Administrator in Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence. This position involves troubleshooting complex incidents and performing root cause analysis, directly impacting customer satisfaction and the organization's security posture.

Key Responsibilities

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Utilizing Qualys And Soc Tools To Maintain Compliance And Enhance Operational Effectiveness.
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Leveraging Qualys For Vulnerability Management And Soc Tools For Security Incident Response, Ensuring Timely Resolution Of Technical And Security Issues.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Mentoring And Training New Hires, And Coaching Analysts To Enhance Team Capabilities And Knowledge Sharing.
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And A Robust Security Posture Through Effective Use Of Qualys And Soc Methodologies.
• Ensure Positive Customer Experiences And High Csat Scores By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopens, And Proactively Addressing Potential Security Threats.

Skill Requirements

• Proficiency In Qualys For Vulnerability Scanning And Management.
• Solid Understanding Of Security Operations Center (Soc) Processes And Tools.
• Strong Analytical And Troubleshooting Skills For Incident Resolution.
• Familiarity With Customer Service Principles And Practices.

Other Requirements

• Optional But Valuable: Qualys Certification, Soc Analyst Certification

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year