Tester

HCL Technologies Limited; Sacramento (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

HCLTech in Sacramento, CA is seeking a frontline support technician to manage tickets, perform basic troubleshooting, and support hardware and software deployments across client and lab systems.

Responsibilities include first-level troubleshooting, BIOS/IFWI maintenance, hardware updates, remote access configuration, and assisting with deploying new client and server systems. Strong documentation and teamwork are essential.

Qualifications

• Basic PC hardware and operating system knowledge.
• Understanding of networking fundamentals.
• Experience with ticketing systems.
• Strong attention to detail and documentation skills.

Responsibilities

• Manage assigned tickets and complete tasks within SLA requirements.
• Perform first-level troubleshooting for hardware, operating system, and connectivity issues.
• Perform BIOS/IFWI re-flashing, SOC reseating, and basic maintenance activities.
• Install hardware, firmware, driver, and software updates.
• Assist with deploying new client and server systems.
• Configure remote access, power, and network connections.
• Register DHCP and static IP assignments.
• Test cables, patch panels, and basic network connectivity.
• Escalate unresolved issues to higher-level support teams.

Skills

PC hardware basics

Networking basics

Ticketing systems

Documentation skills

Job description

Provides frontline support for lab and client systems by managing tickets, performing basic troubleshooting, system maintenance, and supporting hardware and software deployments.

Key Responsibilities

• Manage assigned tickets and complete tasks within SLA requirements.
• Perform first-level troubleshooting for hardware, operating system, and connectivity issues.
• Perform BIOS/IFWI re-flashing, SOC reseating, and basic maintenance activities.
• Install hardware, firmware, driver, and software updates.
• Assist with deploying new client and server systems.
• Configure remote access, power, and network connections.
• Register DHCP and static IP assignments.
• Test cables, patch panels, and basic network connectivity.
• Escalate unresolved issues to higher-level support teams.

Skill Requirements

• Basic PC hardware and operating system knowledge.
• Understanding of networking fundamentals.
• Experience with ticketing systems.
• Strong attention to detail and documentation skills.

Other Requirements

• Good communication and teamwork abilities.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.