Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Pennsylvania; On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life Insurance

AD&D

Disability Insurance

Employee Assistance Program

401(k) retirement plan

PTO 10 days

Holidays 10

Job summary

HCLTech in the United States (Pennsylvania) is seeking a Senior Administrator - Desk Side Services to support AMT Asset Management Software. The role focuses on delivering high-quality IT services, maintaining asset management practices, and aligning solutions with ITIL standards.

You will collaborate with cross-functional teams, respond to incidents, and mentor analysts to improve service delivery while upholding security and compliance requirements.

Qualifications

• Advanced knowledge of asset management services and ITIL processes.
• Strong analytical and problem-solving skills.
• Excellent communication for customer and team interactions.
• Familiarity with regulatory requirements and quality standards in IT operations.
• Ability to coach and mentor team members.

Responsibilities

• Adhere to quality standards and regulatory requirements by implementing best practices in asset management.
• Provide expert support for complex incidents escalated by analysts with root cause analysis to resolve technical and security issues.
• Lead knowledge base updates, train new team members, and coach analysts to enhance service delivery.
• Resolve complex tickets within SLAs by collaborating with cross-functional teams.
• Enhance CSAT by achieving first call resolution and proactive security threat mitigation.

Skills

Asset management

ITIL processes

Analytical skills

Communication skills

Mentoring

Job description

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software United States Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Others, Pennsylvania

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies.
• Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
• Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
• Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

• Advanced Proficiency In Asset Management Services And Best Practices.
• Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
• Excellent Communication Skills For Effective Interaction With Customers And Team Members.
• Familiarity With Regulatory Requirements And Quality Standards In It Operations.
• Ability To Coach And Mentor Team Members Effectively.

Other Requirements

• Optional But Valuable: Itil Foundation Certification.
• Optional But Valuable: Certification In Asset Management Or Related Fields.

Maximum Salary (US): 65000 Minimum Salary (US): 54000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year