ASM Portfolio Head

HCLTech; Denver (CO); Hybrid; USD 128,000 - 282,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A leading tech firm in Denver is seeking a Portfolio Head (ASM Run) to lead large-scale application support engagements in the Financial Services domain. The ideal candidate will have over 18 years of IT services experience, a strong background in insurance, and demonstrate excellent leadership skills. Responsibilities include driving automation and ensuring optimal service performance. The position offers a salary range of $128,000 - $282,000 and includes comprehensive benefits such as medical and 401(k) retirement plans.

Qualifications

• 18–25+ years of IT services experience with significant ASM/Run leadership.
• Strong background in Insurance or Financial Services.
• Demonstrated ability to handle complex delivery environments.

Responsibilities

• Own overall health and performance of Run services.
• Drive a Zero Ops mindset focused on automation.
• Lead and mentor a large delivery organization.

Skills

IT services experience

Delivery excellence

Automation

Leadership

Education

Bachelor's degree in relevant field

Job description

HCLTech is looking for a highly talented and self- motivated Portfolio Head (ASM Run) to join it in advancing the technological world through innovation and creativity.

)Job ID: 9034

8Position Type: Full-tim

eLocation: Denver, CO or hybrid with frequent travel to Denve

We are seeking a Run Services Portfolio Head to lead large scale Application Support (ASM) engagements for complex, mission critical systems in the Insurance and Financial Services domain. This role is responsible for end to end Run delivery, with a strong focus on modern Run practices including Zero Ops, SRE, DevOps led operations, AI driven automation, and continuous service transformation. The successful candidate will combine delivery rigor, engineering mindset, customer leadership, and innovation execution to run highly regulated, mission critical application estates at scal

Role/Responsibiliti

es End to End Run Delivery Owner

• shipOwn overall health and performance of Run services, including availability, incident management, problem management, backlog reduction, and SLA adher
• enceEnsure stable, predictable operations across business critical and regulated application est
• delsAct as the single point of accountability for Run delivery outc
• tionsDrive a Zero Ops mindset focused on automation first, self healing, and minimal manual interve
• ntionIntroduce and operationalize SRE principles such as reliability engineering, error budgets, resilience, and proactive risk manag
• ementShift Run from reactive support to preventive and predictive opera
• tionsEstablish strong observability, monitoring, and reliability prac

tices Delivery Governance & Execution

• RigorEstablish and run robust service governance (daily/weekly/monthly operational cadence) and SLA driven rep
• ortingProactively identify delivery risks and ensure timely miti
• gationEnsure compliance with contractual, regulatory, and audit requir
• ementsEmbed a DevOps mindset into Run services, ensuring close alignment between Run, Change, and Engineering
• teamsPromote CI/CD friendly Run models that support frequent change without compromising sta
• bilityDrive Run readiness for change heavy and modernized applic
• ationsEnable faster recovery, safer deployments, and improved service quality through DevOps pra
• ctivityLead adoption of GenAI, Automation, AIOps, and Lean within Run s
• ervicesDrive measurable productivity improvements and effort reduction, aligned to customer and organizationa
• l goalsConvert innovation initiatives into tangible outcomes, not just pilots o
• r plansEnsure training, adoption, and operationalization of AI and automation acros

s teams Customer Leadership & Stakeholder Ma

• nagementAct as a trusted delivery partner to senior customer stakeholders (Director / VP / CI
• O level)Lead service reviews, escalation management, and executive commun
• icationsBuild long term customer confidence through transparency, consistency, and delivery ex
• cellenceTranslate operational performance into clear, executive level na

rratives People & Organization L

• eadershipLead and mentor a large, multi layered delivery organization (400+ FTE) distributed – 2
• 4*7 modelDefine clear roles, accountabilities, and success
• ion plansBuild an engineering led Run culture focused on ownership, problem solving, and a
• utomationDrive high standards of performance, engagement, and talent de
• velopmentDrive solut

ions, RFP Commercial & Financial Acco

• untabilityOwn productivity, efficiency, and margin improvement levers within Ru
• n servicesBalance cost optimization with service quality and customer
• experiencePartner with sales and solution teams on renewals, extensions, and Run led value pr
• opositionsEnsure Run services contribute positively to account growth and pro

fitability Key Outcom

• es ExpectedSustained Run stability with reduced major incidents and re
• peat issuesVisible, measurable outcomes from AI and automation
• initiativesImproved customer satisfaction and servi
• ce maturityReduced dependency on escalations and leadership in
• terventionsA scalable Run operating model capable of supporting change heavy application

landscapes Required Experience & Qu

• alifications18–25+ years of IT services experience with significant ASM / Run leaders
• s (400+ FTE)Strong background in Insurance / Financial Services or other regulate
• d industriesDemonstrated ability to handle complex delivery environments and customer
• escalationsExperience driving operational excellence in global del
• ivery modelsExposure driving initiatives on GenAI, Automation, AIOps, DevOps, or SRE in
• Run servicesEngineering background (development / support experience in e
• arly career)Prior responsibility for productivity targets, efficiency improvement, or P&am
• p;L elementsExperience in modernization led Run or post cloud AMS
• CompetenciesStrong ownership and accountab
• ility mindsetAbility to lead under pressure
• and ambiguityData driven, outcome focused de
• cision makingExecutive presence with customers and intern
• al leadershipStrong people leadership and coachi

Pay

and Benefits Pay Range Minimum: $12

8,000 per yearPay Range Maximum: $28

2,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for

ion and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid ho

lidays per year