Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; California (MO); On-site; USD 59,000 - 71,000; Full time

Job summary

HCL Technologies Limited is seeking an Administrator - Desk Side Services (DSS) Technician in the United States, California. The role provides on-site and remote IT support, assets management, AV setup, and event support. Freshers with strong learning curves are welcome, with travel to client sites as needed.

You will handle imaging, ticketing with ServiceNow, and collaboration with senior staff to resolve issues while maintaining service quality and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent IT/AV coursework preferred.
• Familiarity with ServiceNow ticketing system.
• Experience in IT support in an office environment.
• Strong problem-solving and attention to detail.
• Basic knowledge of audio/video equipment.
• Excellent communication and interpersonal skills.
• Willingness to travel to client locations.
• Ability to lift and carry equipment up to 50 lbs.
• Freshers with strong learning curve encouraged.

Responsibilities

• Provide on-site and remote technical support for hardware, software, and network issues.
• Manage asset inventory and maintain equipment records.
• Image and refresh computers and devices to current state.
• Troubleshoot printer, software, and connectivity problems.
• Set up and troubleshoot AV equipment and video conferencing systems.
• Support live events by operating AV systems during sessions.
• Collaborate with senior staff to resolve complex issues.
• Maintain records of support requests and resolutions.

Skills

ServiceNow

IT support

Problem solving

AV basics

Communication

Teamwork

Travel to client sites

Lift 50 lbs

Education

Bachelor's degree or equivalent IT/AV

Job description

Administrator - Desk Side Services, AMT Asset Management Software - United States, California

Job Summary

DSS Technician

Key Responsibilities

Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.

• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.

Skill Requirements

Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.

• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.

Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Other Requirements

Familiarity with video conferencing platforms and common office tools and operating systems.

• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards

Maximum Salary (US): 71000 Minimum Salary (US): 59000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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