Track Lead - Asset Management, ServiceNow

HCL Technologies Limited; Frisco (TX); On-site; USD 73,000 - 129,000; Full time

Job summary

HCLTech in Frisco, Texas seeks a Track Lead - Asset Management to drive automation and ITIL-aligned asset management with a focus on ServiceNow. You will develop and maintain automation tools, lead projects, and ensure solutions meet quality and cost objectives while delivering value to clients.

The role emphasizes collaboration with clients, mentoring engineers, and introducing innovative improvements using Avanti and related asset management tools. Strong ServiceNow/ITIL experience is required.

Qualifications

• Strong understanding of ITIL fundamentals and asset management.
• Experience with ServiceNow, BMC Remedy, CA Service Desk Manager and Avanti.
• Excellent problem-solving and communication skills.
• Proven ability to lead projects and teams.

Responsibilities

• Enhance operational systems using ITIL and ServiceNow to improve reporting and processes.
• Analyze client requirements; coordinate incident management using BMC Remedy and CA Service Desk Manager.
• Lead and mentor the project team; track progress with asset management tools.
• Introduce innovations for process development aligning with objectives.
• Provide tailored solutions using Avanti and asset management strategies.

Skills

Asset management & ITIL principles

Leadership & project management

Problem solving & communication

Tools

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Job description

Track Lead - Asset Management, ServiceNow Track Lead - Asset Management, ServiceNow United States Job Description Track Lead - Asset Management, ServiceNow Frisco, Texas

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• 1. Enhance Operational Systems By Utilizing Itil Frameworks And Servicenow To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
• 2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Using Bmc Remedy And Ca Service Desk Manager For Effective Incident Management.
• 3. Lead And Mentor The Project Team To Ensure Transparent Communication Of Project Goals, Utilizing Asset Management Tools To Track Progress And Performance.
• 4. Foster Innovation By Introducing New Ideas For Process Development That Align With Organizational Objectives And Enhance Service Delivery.
• 5. Provide Tailored Solutions That Address Customer Needs By Leveraging Avanti And Asset Management Strategies To Drive Positive Business Outcomes.

Skill Requirements

• 1. Strong Understanding Of Asset Management And Itil Principles
• 2. Proficiency In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti
• 3. Excellent Problem-Solving And Communication Skills
• 4. Ability To Lead Teams And Manage Projects Effectively

Other Requirements

• 1. Itil Certification (Optional But Valuable)
• 2. Servicenow Certified Administrator (Optional But Valuable)

Maximum Salary (US): 129,000 Minimum Salary (US): 73,000 Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.