Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Indiana (PA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited seeks an Administrator - Desk Side Services to deliver hands-on desktop and endpoint support for end users across multiple sites in the United States. You will diagnose issues, reimage machines, manage incidents, and collaborate with IT teams to keep services running smoothly.

The role requires 7–10 years of desk-side experience, strong MS Office skills, and knowledge of DHCP/DNS. Willingness to travel to US sites and provide after-hours support is expected.

Qualifications

• 7–10 years of IT field experience with desk-side support.
• Strong MS Office skills and OS troubleshooting.
• Experience with ITSM tools such as Service Now or Fresh Service.

Responsibilities

• Provide desk-side support for networked desktops and peripherals.
• Test, repair, and document end-user technical issues.
• Reimage computers, manage IMACD tasks, and back up user data.
• Coordinate with ServiceDesk/Remote teams and manage incidents to resolution.
• Maintain asset inventory and assist with site deployments and onboarding.

Skills

End user support

Customer service

MS Office proficiency

OS installation/troubleshooting

Networking basics (DHCP/DNS)

Incident/problem management

On-call afterhours

Asset management

Communication skills

Education

High School Diploma or higher

CompTIA A+ or Apple Mac Certified Technician or Microsoft CDTS

Tools

Service Now

Fresh Service

Cisco gear

MS Teams Room

Job description

Administrator - Desk Side Services, AMT Asset Management Software Administrator - Desk Side Services, AMT Asset Management Software United States Job Description Administrator - Desk Side Services, AMT Asset Management Software Others, Indiana

Job Summary

This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.

Key Responsibilities

• Desk side engineer for technical support for customers and their networked computers and peripherals.
• Interface with Senior Management, Company Board, Executives & VIP Users. Duties include (but not limited to):
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
  • Break-fix, troubleshoot and resolve software issues.
  • Reimaging computers/hard drives.
• IMACD function including installation and decommission.
• Backing up and restoring user data, settings and associated systems administration activities.
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.
• Assist on Incident and Problem management activities. Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and Information.
• Move equipment associated with escalated Incidents and service requests.
• Performing asset inventory activities as needed.

Skill Requirements

• Recommends and/or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Maintain spare parts/inventory list on a monthly basis and coordinate for any disposal requests.
• Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
• Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents.
• Adhere to ticket response and resolution SLA's as agreed upon with the customer.
• Good understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues.
• Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
• Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room.
• Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components.
• Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU's, patch panel & structured cabling.
• If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues.

Other Requirements

• Desired Experience: At least 7-10 years of experience in the field or in a related area required.
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc).
• Strong Microsoft Operating System Installation and troubleshooting skills.
• Experience on Mac OS is an added advantage.
• Knowledge of Mobile OS like IOS, IPadOS & Android.
• Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds.
• Broad experience of IT with good understanding of Networks, Servers and Telecoms.
• Strong Customer service skills.
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
• Strong written and verbal communication skills.
• Must be detail oriented and self-motivated.
• Background security check required.
• High School Diploma or higher degree is preferred but not a showstopper for ideal candidate.
• CompTIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired.
• Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be preferred.
• Ready to travel & support sites in the US.

Maximum Salary (US): 65000

Minimum Salary (US): 54000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year