Senior Administrative Specialist - Operations Lead

DE; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

DelDOT Transportation Solutions Division in Delaware is seeking a Senior Administrative Specialist to provide administrative, technical, program, and office support for a large, complex operation. The role involves coordinating meetings, managing documents, maintaining dashboards, and delivering high-quality customer service.

The position requires routine use of standard software to create documents, compile data, and prepare reports, with strict adherence to laws, rules, and agency policies.

Qualifications

• One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.
• One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents.
• Six months' experience in providing guidance and consultation to management, customers, and others on administrative matters.

Responsibilities

• Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters.
• Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases.
• Delivers excellent customer service in-person, electronically, or by written communication.
• Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures.
• Creates and maintains a variety of record-keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules.

Skills

Administrative experience

Data collection and reporting

Microsoft Office proficiency

Communication with stakeholders

Tools

Microsoft Office

Job description

DelDOT Transportation Solutions Division in Delaware is seeking a Senior Administrative Specialist to provide administrative, technical, program, and office support for a large, complex operation. The role involves coordinating meetings, managing documents, maintaining dashboards, and delivering high-quality customer service.

The position requires routine use of standard software to create documents, compile data, and prepare reports, with strict adherence to laws, rules, and agency policies.