Hybrid Administrative Associate

RR Donnelley; Wheeling (WV); On-site; USD 19,036 - 27,112; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

A global marketing solutions provider in Wheeling, West Virginia is seeking an Administrative Associate to deliver exceptional customer service. This role involves managing administrative tasks like phone support, document editing, and data entry, ensuring client satisfaction. The ideal candidate has a high school diploma and at least one year of relevant experience, proficient in MS Office. This position offers competitive hourly pay and comprehensive benefits including health and retirement plans.

Qualifications

• Minimum one year of administrative support experience in a legal or corporate environment.
• Strong keyboarding and typing skills.
• Ability to handle sensitive documents and maintain confidentiality.

Responsibilities

• Provide administrative support including customer service and document editing.
• Utilize tracking software for administrative tasks.
• Communicate with team members on job-related concerns.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Basic software for administrative support

Job description

Overview

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale to transform customer touchpoints into meaningful moments of impact.

Role

The Administrative Associate is a professional delivering exceptional customer service to external stakeholders.

Responsibilities

• Utilize appropriate logs and/or tracking software for all administrative work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task life cycle
• Provide administrative support including answering phones, customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high-volume mail support
• Use established procedures, standards, and formats to complete administrative requests to client satisfaction
• Communicate with team members, leads, supervisors or clients on job or deadline concerns
• Meet contracted deadlines for service delivery to clients
• Troubleshoot basic software or hardware problems
• Foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on the work of others, as requested
• Adhere to Williams Lea policies, in addition to client policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent
• Minimum one year of administrative support experience, preferably in a legal, banking, or large corporate environment
• Skilled in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Good organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability to escalate to a supervisory level when needed
• Ability to maintain professional composure under deadline pressure
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally in writing and verbally
• Demonstrated proficiency with equipment/technology/software and hardware needed for job functions
• Self-motivated with a positive attitude
• Proven customer service skills to create, maintain, and enhance customer relationships

Additional Information

The salary for this role at the Williams Lea by RRD location is $16.75 per hour. Starting pay decisions are based on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Roles may follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental coverages, plus parental leave, adoption assistance and tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. All employment offers are contingent upon successful completion of a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.

RRD is an Equal Opportunity Employer, including disability/veterans.

RRD is an Equal Opportunity Employer, including disability/veterans.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.