Resident Support Assistant

UNC Health; North Carolina; On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in Chapel Hill, NC seeks a clerical coordinator to support inpatient providers with discharge planning and follow-up appointment scheduling. The role involves coordinating services across hospital teams, handling patient information, and performing general office duties in a fast-paced environment.

The ideal candidate is organized, dependable, and comfortable communicating with providers, hospital staff, patients, and families. This is a full-time, in-person role with daytime hours.

Qualifications

• This role requires strong organizational skills, dependable performance, and clear communication with providers and hospital staff.
• Experience in a clinical or administrative setting supporting discharge and appointment coordination is preferred.
• Ability to manage multiple coordination tasks in a fast-paced inpatient environment.

Responsibilities

• Assist providers with arranging patient discharge follow-up appointments.
• Coordinate and expedite services ordered by providers across the hospital.
• Observe, collect, and document patient information as requested by providers and report changes promptly.
• Perfom general office support duties and procure equipment and supplies as needed.
• Schedule return appointments and participate in daily rounds with medical teams.

Skills

Communication

Organization

Attention to detail

Education

High School diploma or GED

Basic Life Support (BLS) certification

Job description

Position Summary

This role provides clerical and coordination support to providers on inpatient medical units. The position works with hospital departments and physician groups to help coordinate follow-up appointments for patients being discharged. This is a non-patient-facing role.

Work Environment

The team is small, collaborative, and works closely with physician groups to support timely discharge planning and appointment coordination.

Schedule

In person, Monday–Friday, 8:00 a.m.–4:30 p.m.

Key Responsibilities

• Assist providers with arranging follow-up appointments before patient discharge.
• Coordinate and expedite provider-ordered services.
• Perform general office support duties as needed.

Ideal Candidate

The ideal candidate is organized, dependable, and comfortable communicating with providers, hospital staff, patient and their caregivers. Strong attention to detail and the ability to manage coordination tasks in a fast-paced inpatient setting are important for success in this role.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This position provides clerical support to providers on inpatient medical units. Employees expedite services with other hospital departments and relay messages to providers from patients, families, physicians, nurses, and other staff.

Responsibilities

• Assists providers with arranging patient discharge.
• Coordinates and expedites services outlined on providers orders with appropriate staff throughout the hospital.
• Observes, collects, and documents patient information as requested by providers. Promptly reports significant information and changes to a registered nurse or physician.
• Performs general office support duties as needed.
• Procures equipment and supplies needed by providers for examinations and procedures.
• Provides indirect care to patients as directed by providers.
• Rounds with medical teams daily to assist physicians (e.g., obtains lab and test results).
• Schedules return appointments for patients.

Education Requirements

• High School diploma or General Education Development (GED)

Licensure/Certification Requirements

• Basic Life Support (BLS) certification

Professional Experience Requirements

• Minimum of 1 year as NA, CMA, HUC, or other patient facing clinical experience, plus 6 months of experience in a clerical, customer service or medical administration position.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Medicine Inpatient Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.00 - $24.66 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.