Senior Administrative Associate

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 40,000 - 48,000; Full time

Job summary

The Tennessee Board of Regents Southeast Campus is seeking a Senior Administrative Associate to provide administrative support for the Information Desk. The role involves greeting visitors, handling inquiries by phone, email, and in person, and directing questions to the appropriate offices.

Responsibilities include assisting with campus events, processing deliveries, managing supplies, and supporting faculty during events.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Two years of relevant experience preferred.

Responsibilities

• Greets visitors and prospective students and routes them as needed.
• Answers phones, emails, and in-person inquiries; manages related issues.
• Maintains information desk operations and campus procedures; supports events and deliveries.
• Keeps the work area clean and safe; may supervise student workers.

Skills

Microsoft Office

Interpersonal skills

Time management

Deadline-oriented

Education

High School Diploma

Associate degree

Tools

Slate

Banner

Dynamic Forms

DocuSign

Job description

Title:

Senior Administrative Associate - Southeast Campus

Position Summary

This position will provide administrative support for the Southeast Campus Information Desk.

Essential Job Functions/Job Duties And Responsibilities

Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately. Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.

Required Qualifications

• High School Diploma or equivalent
• Two (2) years of relevant experience

Preferred Qualifications

• Associate’s degree from an accredited institution.
• Certified Administrative Professional Certification (CAP).
• One (1) year of experience working in a higher education setting
• Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems

Knowledge, Skills And Abilities

Proficient in Microsoft Office applications. Effective interpersonal and communication skills. Ability to work independently and demonstrate initiative. Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines. Ability to work some evenings and weekends as required.

Open Until Filled

Yes

Rate of Pay

$39,681.00 - $47,625.00 depending on experience

Special Instructions to Applicants

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.