Senior Administrative Associate

Motlow; Nashville, Northern (TN, KY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Motlow seeks a Senior Administrative Associate to provide administrative support at the Southeast Campus Information Desk. You will greet visitors, answer phones and emails, route inquiries, and ensure a welcoming, efficient campus front desk operation.

You may issue Student IDs, assist with campus events, accept deliveries, and coordinate facility requests. Strong Microsoft Office skills and the ability to work evenings/weekends as needed are expected.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years of relevant experience.
• Associate’s degree from an accredited institution preferred.
• Certified Administrative Professional Certification (CAP) preferred.
• One (1) year of experience in a higher education setting preferred.
• Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems.

Responsibilities

• Greet visitors and provide information or route to the appropriate person.
• Answer phones, emails, and in-person inquiries; screen calls and issues.
• Maintain a clean and safe Information Desk area; manage lost and found items.
• Issue Student ID cards and support Southeast Campus events.
• Assist with event setup and distribute deliveries to faculty and staff.

Skills

Customer service

Communication

Time management

Independent work

Education

High School Diploma or equivalent

Associate’s degree (preferred)

CAP Certification (preferred)

1 year higher education experience

Tools

Slate

Banner

Dynamic Forms

DocuSign

Job description

Title: Senior Administrative Associate - Southeast Campus

POSITION SUMMARY
This position will provide administrative support for the Southeast Campus Information Desk.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately.

Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk
Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.

REQUIRED QUALIFICATIONS
High School Diploma or equivalent

Two (2) years of relevant experience

PREFERRED QUALIFICATIONS
Associate’s degree from an accredited institution.

Certified Administrative Professional Certification (CAP).

One (1) year of experience working in a higher education setting

Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems

KNOWLEDGE, SKILLS AND ABILITIES
Proficient in Microsoft Office applications. Effective interpersonal and communication skills. Ability to work independently and demonstrate initiative. Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines. Ability to work some evenings and weekends as required.

Open Until Filled: Yes

Rate of Pay: $39,681.00 - $47,625.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.