Senior Accounts Manager: Logistics & Distribution Lead

APM Terminals; Benroy (WA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. seeks an Account Manager to manage and coordinate activities for assigned accounts. You will supervise support staff and ensure accurate, timely shipment processing, invoicing, and KPI reporting.

The role involves direct customer contact, coordinating with warehouses, and driving service improvements. The candidate will liaise with internal teams to align on customer needs, resolve escalated issues, and plan labor requirements while maintaining strong

Qualifications

• Excellent interpersonal and communication skills.
• Experience in distribution/logistics administration or operations.
• Experience in over-the-road inbound and outbound transportation administration or operations.
• Ability to establish and maintain effective relationships with management staff, employees, and service providers.
• Exceptional problem-solving skills and proven experience in relationship management through business change and growth.
• Strong analytical and organizational skills.
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Responsibilities

• Serve as the key point of contact with the customer.
• Focus the sales effort around identifying and fulfilling customers' current and future needs.
• Help identify opportunities where Company services fit the customer's ongoing business strategy.
• Speak with customers by phone or in person and receive instructions for shipment, storing, delivery, or general processing.
• Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
• Comply with records of orders, adjust errors, and resolve complaints.
• Project changes in account activity and plan labor requirements accordingly.
• Submit written and/or verbal reports on activity and projected labor expenses.
• Handle escalated issues and complaints.
• Coordinate billing and special requirements as needed.
• Coordinate administration and paper flow of required documents to dock operations.
• Communicate with internal and external customers.
• Maintain and assign workflow to dock operations.
• Handle, coordinate, and follow up on all special projects.
• Follow up on all past-due monies related to the account.
• Prepare daily and monthly KPI reports.
• Process shipments via customer portals.
• Update and manage proof of delivery, prepare files for billing.
• Communicate with Management any concerns and/or issues that may impact the company.

Skills

Interpersonal skills

Logistics experience

Transportation ops

Relationship management

Problem solving

Analytical skills

MS Office proficiency

Tools

YMS

TMS

WMS

Job description

Maersk Logistics & Services USA, Inc. seeks an Account Manager to manage and coordinate activities for assigned accounts. You will supervise support staff and ensure accurate, timely shipment processing, invoicing, and KPI reporting.

The role involves direct customer contact, coordinating with warehouses, and driving service improvements. The candidate will liaise with internal teams to align on customer needs, resolve escalated issues, and plan labor requirements while maintaining strong