Senior Account Specialist I

Stella Jones Corporation; Brierfield (AL); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Stella Jones Corporation in Montevallo, Alabama is seeking a Senior Account Specialist I to manage assigned customer accounts and support pre/post sales processes with a focus on customer service excellence.

The role emphasizes inventory management, complex price adjustments, RFQs, and cross-functional collaboration, including travel for customer relations and inventory counts.

Qualifications

• Associate degree or four-plus years of related experience.
• Five or more years of customer service experience; four or more years industry knowledge; inventory management knowledge.

Responsabilités

• Manage contract customer accounts of $15m+ annually.
• Advanced inventory management and review.
• Lead customer/internal meetings when necessary.
• Travel as needed for customer relations or inventory counts (15%).
• Assist with RFQ's for assigned contract customers.
• Proactively communicates pertinent information with cross functional teams and Supervisor as required.
• Complete Master Data requests as needed.
• Advanced Power BI skills.

Connaissances

Microsoft Office

Power BI

Communication

Organization

Multitasking

Teamwork

RFP review

Customer service

Formation

Associate degree

Description du poste

We are seeking a qualified Senior Account Specialist I located at our Montevallo, Alabama facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

• Manages contract customer accounts $15m and above annually
• Advanced Inventory management and review
• Manage Advanced Consignment Inventory with 15 or more locations
• Performs target reviews for customers
• Understands supported contract and adheres to requirements
• Ability to run interpret complex analytical reports and reconcile discrepancies
• Leads customer/internal meetings when necessary
• The ability to work overtime/storm response when necessary
• Proactively puts together and understands complex price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Advanced Microsoft office Suite skills
• Complete Master Data requests as needed
• Advanced Power BI skills
• Anticipate the requirements needed to support the RSM's/Directors
• Travel as needed for customer relations or inventory counts 15%
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Ability to communicate with customers
• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Demonstrated ability to review RFP's and to identify business issues
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record