Senior Account Specialist I

Stella Jones Corporation in; Brierfield (AL); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Stella Jones Corporation in Montevallo, Alabama seeks a Senior Account Specialist I to manage assigned customer accounts and oversee pre/post sales activities, ensuring top‑notch service.

The role emphasizes advanced inventory management, Power BI reporting, RFQ support, and cross‑functional collaboration with field teams. Occasional overtime and 15% travel required.

Qualifications

• Associate degree or four+ years related experience
• Five+ years customer service experience
• Four+ years industry knowledge including inventory management

Responsabilités

• Manage contract customer accounts worth $15m+ annually
• Advanced inventory management and reviews
• Lead cross-functional meetings with internal teams
• Run and interpret complex analytical reports and reconcile discrepancies
• Support RFQs for assigned contract customers
• Travel 15% for inventory counts and customer relations

Connaissances

Customer service

Analytical reasoning

Communication

Teamwork

Meet deadlines

Formation

Associate degree or equivalent

Outils

Power BI

Microsoft Office

Description du poste

We are seeking a qualified Senior Account Specialist I located at our Montevallo, Alabama facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

• Manages contract customer accounts $15m and above annually
• Advanced Inventory management and review
• Manage Advanced Consignment Inventory with 15 or more locations
• Performs target reviews for customers
• Understands supported contract and adheres to requirements
• Ability to run interpret complex analytical reports and reconcile discrepancies
• Leads customer/internal meetings when necessary
• The ability to work overtime/storm response when necessary
• Proactively puts together and understands complex price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Advanced Microsoft office Suite skills
• Complete Master Data requests as needed
• Advanced Power BI skills
• Anticipate the requirements needed to support the RSM's/Directors
• Travel as needed for customer relations or inventory counts 15%
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Ability to communicate with customers
• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Demonstrated ability to review RFP’s and to identify business issues
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record

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