Senior Account Specialist, Freight & Customer Solutions

Schneider; Green Bay (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider is seeking a Senior Account Representative in Green Bay to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Senior Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.

The role requires on-site work at Schneider facility in Green Bay, WI, with a Monday-Friday schedule and first shift.

Qualifications

• High school diploma or GED.
• At least two years of relevant work experience.
• Able to work on-site at a Schneider facility.
• Strong problem-solving skills.
• Exceptional customer service skills.
• Effective verbal and written communication skills.

Responsibilities

• Identify, address and solve problems for managed accounts.
• Coordinate and schedule appointments for assigned shipments.
• Manage high-volume email communications.
• Help customers classify freight.
• Participate in regular business reviews with key accounts.
• Utilize a variety of reports, dashboards, tools and technology.

Skills

Problem-solving skills

Customer service skills

Verbal and written communication

Relevant work experience

Education

High school diploma or GED

Job description

Schneider is seeking a Senior Account Representative in Green Bay to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Senior Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.

The role requires on-site work at Schneider facility in Green Bay, WI, with a Monday-Friday schedule and first shift.